Customer Service Project Management
Resume:
REGINALD ANDERSON
*** ****** *****, *******, **, 39154
******************@*****.***
Demonstrates broad-based strengths and accomplishments in: Leadership and Team Management Communication Skills Project Management Sales; Customer Service
Budgeting; Risk Analysis Planning and Organizational Ability Subject Matter Expertise Problem Solving; Time-Management Adaptability Collaboration and Negotiation
PROFESSIONAL EXPERIENCE
SYKES/SITEL/FOUNDEVER Flex SME June 2022-present
Assist with the training of new hires, as they prepare for production and taking live calls. Lead OJT groups in mock calls. Manage group chats to provide essential guidance to those already in production. Step in and take calls when/where needed when our LOB is in need. Assisted with the production of new hire videos to be shown across several lines of business throughout the company’s umbrella.
R&J DISCOUNT RETAIL Retail Store Owner/Operator November 2018- April 2022
Supervise daily function and enforce proper procedures within the retail location. Develop marketing strategies to drive traffic and achieve target goals. Coordinate with whole venders to meet consumer and inventory demands. Build rapport with customers to create repeat traffic. Resolve both customer and employee concerns efficiently and effectively. AFLAC INSURANCE AGENGY Benefits Consultant January 2018- November 2018
Generated business opportunities through company leads, networking, referrals and cold calling. Utilized relationship-building skills to provide human-centered customer service. Uncovered business needs of new and existing clients – understanding how products can support their business and employees. Conducted meetings with employers to customize programs that help meet their benefit needs. Engaged and enrolled interested employees in benefits plans.
CSPIRE WIRELESS COMMUNICATIONS Market Manager August 2009- January 2018
Engaged as an employee advocate committed to support company’s vision. Ensured all customers were being helped in a timely manner by using the "all hands on deck" approach and other methods of managing customer wait times. Orchestrate field and account-based marketing campaigns, playbooks and motions with the sales team to convert leads into bookings. Cross-train, develop skills of staff, and give performance feedback to employees. Education
Alcorn State University
B.S. Degree Animal Science, 2010
References
Available upon request
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