Front Desk Team Leader
Resume:
Hotep Musgrove
*** **** ******* **** *****, McDonough, GA. 30252. ******@*****.***
EDUCATION
Oakwood University, Huntsville, AL 1993-1997, Majored in Organizational Management and Psychology
Graduated from San Bernardino High School, San Bernardino, CA – 1993
HIGHLIGHTS
Effective manager and team leader with experience in healthcare and aviation industries.
Dynamic team builder with proven interpersonal skills, consistently motivating others toward success.
Adept at building productive stakeholder relationships to further the organization’s mission and goals.
RELEVANT SKILLS AND ACCOMPLISHMENTS
CHRIS 180, Atlanta, GA
March 2024 – present
LIFE COACH AT THE DROP IN CENTER
Provide positive role-modeling to consumers.
Promote self-esteem.
Promote healthy boundaries.
Promote good hygiene and appropriate personal appearance among young adults.
Facilitate and/or participate in Team Meetings for all consumers.
Assessing consumers' history of trauma, strengths, and needs
Provide emotional support to residents in managing daily living and challenges associated with obtaining/maintaining employment.
Provide resident updates in Case Notes
Harper Logistics, Marietta, GA
July 2018 to September 2022
HUMAN RESOURCE ADMINISTRATOR (RECRUITER)
Organized and led staff orientation programs and training to promote collaboration.
Motivated employees through special events, incentive programs and constructive feedback.
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
Facilitated communication and coordination between employees and management by starting weekly counseling sessions.
Created and implemented forward-thinking initiatives to improve employee engagement
Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
CHRIS 180, Atlanta, GA
March 2016 to October 2018
HOUSE SUPERVISOR
Provided supervision of direct care staff.
Coordinated house responsibilities.
Oversaw the financial operations of the home.
Was responsible for assuring the house met all regulatory standards.
Maintained contact with mental/behavioral health clinicians regarding each child’s needs, behaviors, and response to treatment.
Maintained communications from/to the office, staff, residents, and outside services providers.
April 2012 to March 2016
LEAD RESIDENT ADVISOR
Functioned as lead support staff to the Dekalb group home
Developed the monthly schedule for support staff.
Followed the prescribed treatment plan of each child.
Was a part of an interdisciplinary team that included school personnel and mental health counselors.
Insured the house met or exceeded the state regulations.
Maintained a journal of financial records.
Delta Airlines, Atlanta, GA
January 2008 to November 2010
RAMP AGENT
Maintained the safety and security of the airport ramp during both take-off and landing during an 8-hour shift.
Marshaled the aircraft on the ramp during take-off.
Transferred baggage to the airplane during an 8-hour shift.
Maintained constant communication with Operations, Flight Crew Personnel other ground personnel during take-off and landing of aircraft.
Delta Global, Huntsville, AL
June 2005 to July 2007
RAMP AGENT
Promoted to a supervisory Position
Managed a team of over 10-15 agents, including scheduling and pay responsibilities.
Serviced aircraft (aircraft lavatories, portable water, window wash) in preparation for take-off.
Mental Health Center, Huntsville, AL
September 2003-February 2006
BEHAVIOR AIDE
Supervised the daily activities of 15-20 behaviorally challenged children in a learning environment.
Facilitated group therapy sessions 3 times per week
Developed preventive measurements to mitigate aggressive behavior.
Interacted with patients in a positive and professional manner.
Certified in First Aid and CPR.
Awarded the Employee of The Year in 2005
Bradford Health Services, Madison, AL
September 1999-September 2003
PROGRAM SERVICE AIDE
Documented daily group therapy progress for both adults and adolescent patients.
Discussed patient’s progress with Primary therapist and treatment team daily.
RECOVERY ASSISTED COUNSELOR
Facilitated a variety of group therapy sessions for both adult and adolescent patients in treatment of substance abuse issues.
Documented weekly progress notes on patient performance and progress in treatment program.
CRISIS RESPONSE CONSULTANT
Provided one-on-one counseling to drug addicted adults and adolescents.
Assessed crisis situations and collaborated with the therapists, social workers, and psychiatrists on suitable staff intervention.
Volunteers of America, Huntsville AL
October 1996 – 2005
HOUSE CASE MANAGER
Supervise daily activities and recreation for mentally challenged adults.
Assist clients in the enhancement of motor skills and encourage the development of self-esteem and self-sufficiency.
Personal and Professional References available upon request.
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