Customer Service Transportation Manager

Nicole Jackson

Wesley Chapel, FL ***** • 813-***-**** • ****************@******.*** • WWW: Bold Profile Professional Summary

Transportation Manager with 12 years of experience overseeing teams of drivers to meet efficiency and performance targets. Strong understanding of effective routing and transportation cost-saving measures. Deep knowledge FMCSA and DOT compliance requirements. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. Driven leader to motivate and develop employees.

Skills

• Performance Maximization

• Safety Regulations Implementation

• Internal Loss Prevention

• Shipment Coordination

• Create a vendors list

• Monitor safety

Work History

Transportation Manager, 12/2022 to 08/2024

Trulite Glass Solutions – Orlando, FL

Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels

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Planned and supervised shipments from production to end-user and scheduled daily and weekly routes

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• Prepared and updated employees' daily work schedules and resolved delivery problems Oversaw team of nine drivers by reviewing performance to promote timely and efficient deliveries and operations

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Fleet Manager, 03/2020 to 03/2022

Gulf Coast Supply & Manufacturing – Newberry, FL

• Supervised maintenance team and effectively delegated assignments to optimize processes

• Maintain up to date master equipment list

Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity

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• Managed employee scheduling, payroll and data collection to maximize project outcomes

• Dispose /trade/sell off unneeded equipment

• Participate in the CAPEX process yearly as requested Operations Manager, 12/2017 to 03/2021

Metal Partners Rebar – Tampa, FL

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines

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• Introduced new methods, practices, and systems to reduce turnaround time

• Devised processes to boost long-term business success and increase profit levels

• Set, enforced, and optimized internal policies to maintain responsiveness to demands

• Project set up and development of new clients relationships Account Manager, 07/2011 to 12/2017

CR England - Global Transportation – Indianapolis, IN Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction

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Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms

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• Identified key entry points to enhance market penetration and maximize returns

• Facilitated client satisfaction and renewed customer relations to drive growth

• Establish drivers for the I-95 Fleet for Georgia Pacific

• Ensure routes are accurate and profitable

Education

Customer Service Supervisor Certification

Indiana University - Purdue University

High School Diploma: 06/1991

Emmerich Manual High School - Indianapolis

Certifications

Reasonable Suspicion Certification

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