It Service Management
Resume:
Vinay Shripad Salvi
Title:
IT Service
Current Location:
Mumbai/Pune, India
Phone :
Email :
***********@*******.***
EXPERIENCE SUMMARY
With 21+ years of experience in the Data Centre Infrastructure Management. In-depth understanding of the ITIL framework, IT service delivery in IT infra & cloud project management with leadership capabilities. Extensive experience in IT service management,
KEY SKILLS
IT Service Management
Data-Center Operations & Infrastructure Support
Service Desk Implementation & Operations
Service Improvement Plan Execution
Coordination of IT and Compliance
Leadership and People Management
Reporting & Dashboards
Escalation Management
PROFILE SUMMARY
A competent IT professional with more than 21 years’ experience in IT Infrastructure, IT service management.
Good exposure to IT infra management & IT Service Management with global clients.
Exposure to work in crucial domains like Telco, finance, Media, and manufacturing.
Active participation in automation projects.
Coordination of IT Audits and Compliance (ISO 27001, PCI DSS)
Proficient in deriving and executing SIPs to improve quality of the service and to provide savings to projects.
Conversant in resource management and effective resource utilization.
Well versed with escalation handling process ensuring prioritized resolutions for critical issues through inter group collaboration.
Effective contribution to evolving the ITIL compliant Remedy ITSM, ServiceNow suite implementation.
WORK EXPERIENCE
Since Oct’2019 with Atos India Ltd.
Consultant -Systems
Playing a lead role in Manage IT for the client pioneer in chemical industry in Germany.
IT Operations Management and Service delivery support
Responsible and accountable for the execution of the critical incident management process and assumes end to end ownership of critical/ high priority incidents. RCA and make temporary solutions (workarounds) available and develop final solutions for known errors. minimizing the adverse effects of organizational changes and optimizing positive results.
Conducting routine evaluations of network and data security and backups
Performing routine system audits and participation in internal Audits.
Locating and seizing chances to enhance and update software and systems.
Creating and implementing the organization’s IT policy and best practice manuals
Running routine system operations reports and sharing them with top employees.
Organizing and establishing deadlines for major IT projects such system updates, migrations, upgrades, and outages
Advising the IT staff
Looking for opportunities to train and build teamwork skills.
Configuration Management, Vendor Management, Procurement, Asset and Service Level Managementt
Apr’07 To Sep’2019 with Reliance Communications Ltd., Mumbai
Deputy Manager - IT
Key Result Areas:
Operations support for entire infrastructure of RADAG (Reliance Anil Dhirubhai Ambani Group) of companies.
Lead the IT service management team and oversee its functions.
Work with senior management in formulating an ICT vision, strategy and improve operational systems, processes and policies flow and management, business processes and organizational planning.
Performing routine system audits, actively participation in internal and external Audits.
Manage relationships, contracts, compliance and interface issues with the Client's vendors, and suppliers.
Managing generation and sending of scheduled and customized reports on daily, weekly & monthly basis
Monitor the workload per Tier 1 Analyst and the incidents to ensure that the Service Level Agreement are maintained.
Server security Patch management and Vulnerability fixing and server data backup.
Planning application roll out, Licensing policies. Server audit
Accountable for the efficiency and performance of local ICT systems (information and communications technology), infrastructure and Operational systems availability & security according to SLA’s
Meet service expectations of internal customers.
Develops asset and configuration management standards, plans and procedures
Develop, manage and execute plans, policies and standards applicable to all areas of hardware, software, communications and information services, and planning and control of IT resources.
Jan’06 to Mar’07 with IBM India Pvt. Ltd., Bangalore
System Operation Lead Specialist
Key Result Areas:
Worked in IBM Global Service Delivery Center Department for GNA (Global Notes Architecture) Project. Supporting EMEA (Europe, Middle East, Africa) regions.
Perform duties as a subject matter expert including updating knowledge management documents and providing trend analysis.
Provide timely, detailed, and accurate status information and resolution for all issues/projects assigned.
Assisted in Daily, Weekly and Wonthly reports.
Manage and work active issues with ticketing system (Remedy and ServiceNow).
Carried out monitoring of daily critical server tasks, analysis & problem resolution, data drive disk space,
Register, rename, recertify & delete users, move users to new certifier & new mail servers, modify person docs, troubleshoot mail routing, database access issues, out of office agents, modify location docs, create mail-in databases, ACL / Mail / & Multi-Purpose Notes Groups users, approve database deletions in Adminp; Move databases between servers; Create mail-in databases & corresponding mail-in db documents, Grant database view rights for users in templates, and refresh design on corresponding production databases.
Create and manage process documentation
Utilize IT incident/change/asset management system to document, prioritize and track requests
Nov’04 to Jan’06 with Wipro InfoTech Ltd., Mumbai
Engineer – Server Management
Key Result Areas:
Involved in managing IT Support of Price Waterhouse Coopers which was one of the major clients of Wipro InfoTech Ltd.
Deploy laptops and desktops to a user's physical location and provide physical installation of hardware and peripherals.
Provide hardware and software problem resolution for end users.
Troubleshoot and resolve hardware/software/network issues, escalating when required
Manage and work active issues with ticketing system (Remedy and ServiceNow)
Train users on the basics of applications and operating systems.
Provide customer service with minimal supervision.
Create documentation on software installations
Liaised with Migration Coordinators/ Engineers/ Desktop Support team members to remotely support via open phone lines and Desktop Engineers
Managed discovery & resolution issue of mail files missing template & protect user created folders against design changes, while replacing the mail template, rebuilt notes archive server using remote desktop connection.
PREVIOUS WORK EXPERIENCE
Jan’01 to Oct’04 with Nexus Computers Ltd., Mumbai
Facility Management Engineer (Supporting entire western region IT Operations of Bajaj - Allianz Insurance Co. Ltd., Mumbai)
PROFESSIONAL CERTIFICATIONS
ISO/IEC 27001:2022 Lead Auditor (Information Security Management Systems)
Microsoft 365 Certified: Fundamentals
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Microsoft Azure Fundamentals
Microsoft Azure Administrator
ITIL® V3 Foundation Certification
IBM Certified System Administrator – Lotus Notes and Domino
DELL SAN Storage certified
ACADEMIC DETAILS
Bachelor in Business Administration (Information Technology) from Sikkim Manipal University.
Engineering Diploma in the Computer Technology from Board of Technical Education, Maharashtra State
RESIDENTIAL ADDRESS
Contact Address: Flat No.12, Third Floor, Deep Jyoti CHS., Gaondevi Society, Gupte Road, Dombivli (West),
Maharashtra, Pin - 421202
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