Office Manager Patient Care
Resume:
Lora Latimer
Piggott, AR *****
***********@*****.***
Work Experience
Office Manager
Piggott Community Hospital / Sunrise Clinic-Piggott, AR December 2018 to Present
The Sunrise Clinic is an intensive outpatient therapy clinic. The Sunrise Clinic helps patients with a variety of different things. We see patients that are grieving, have depression, bipolar, anxiety, schizophrenic, eating disorders, sleeping problems….ect. As an Office Manager, my primary duties included overseeing daily office operations to ensure efficiency and productivity. I manage our bus transportation as well making sure our drivers are maintaining all safety protocols. I managed administrative tasks such as scheduling meetings, handling correspondence, and maintaining office supplies. Additionally, coordinating with various departments, and assisting clinical director in implementing office policies and procedures. My role also involved financial responsibilities, including billing, and running insurance for eligibility. By working and communicating well with our physician, therapist clinical director and nurse I am confident that I maintain a well-organized and smooth-running office environment. I believe I contribute significantly to the overall success and functionality of the organization. Patient Care Technician (PCT)
St. Bernards Medical Center-Kennett, MO
As a PCT at St. Bernard’s Urgent care my main responsibility and duties were to obtain and record vital signs such as blood pressure, temperature, pulse, and respiration rates. I was to report any significant changes in patient conditions to the supervising nurse or healthcare provider. As well as document patient care activities, observation, and or any changes to patient condition. As far as medical support I assisted with medical procedures and treatments as directed by healthcare professionals. I helped perform basic wound care and dressing changes. I also collected specimens for lab tests, such as urine or blood samples.
I maintained good patient communication . I made sure to communicate effectively with patients, families, healthcare team members and to provide emotional support and reassurance to patients and their families.
Lab Assistant/Phlebotomist
St. Bernards Medical Center-Jonesboro, AR
As a Lab Assistant/Phlebotomist, my primary duties included drawing blood from patients for various tests, transfusions, donations, or research. I ensured proper patient identification, explained procedures to patients to alleviate any concerns, and maintained a sterile environment to prevent infections. Additionally, I labeled and stored blood samples accurately, adhered to safety and health regulations, and maintained detailed records of patient interactions and procedures. My role also involved collaborating with healthcare professionals to provide accurate and timely results, contributing to the overall quality of patient care.
Education
College in Nursing
BRTC - Paragould, AR
Certificate in Phlebotomy
ASU - Jonesboro, AR
High school diploma or GED
Piggott High School - Piggott, AR
Skills
• Triage (2 years)
• Vital Signs (10+ years)
• Patient Care Tech (4 years)
• Healthcare Management (2 years)
• Medical Billing (4 years)
• Medical Terminology (10+ years)
• Medical Office Experience
• Anatomy Knowledge (5 years)
• Venipuncture (10+ years)
• Hospital Experience (10+ years)
• Clerical Experience
• Customer service (10+ years)
• Personal Assistant Experience (2 years)
• EMR Systems (2 years)
• Medical Records (4 years)
• Phlebotomy (10+ years)
• Laboratory Experience (10+ years)
• Office Management (3 years)
• Medical Coding (4 years)
• Thrive computer system (2 years)
• Behavioral health (3 years)
Languages
• English - Fluent
Certifications and Licenses
Certified Phlebotomy Technician
CPR Certification
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