Customer Relations A Team

Nayyar Toffick Hussain

**** ******** **** ********* ***

Wilmington NC 28403

Mobile 910-***-****

Email *********@*****.***

OBJECTIVE

To gain experience and become an extraordinary professional. I would like to work for an organization that helps me to improve on my skills in the years to come.

Supervisory position in the field offering, opportunities for advancement and professional development in a company recognized for customer relations excellence

To assist the industry and personnel worldwide in reaching their full career potentials by providing challenging and management education at all stages of their careers.

My key strengths include strong analytical and logical skills, an eye for detail, communication and interpersonal skills. I enjoy working in a team and help others progress. At the same time I work well independently.

As a highly motivated and driven individual I strive on taking up challenges.

ORGANIZATIONS

Cox And Kings Ltd, Mumbai

ABN Amro Bank, Mumbai

Development Credit Bank, Mumbai

HDFC Bank, Mumbai..

Intercontinental Hotels,Alain, U.A.E.

EDUCATION

S.S.C - Mumbai Board in March 1978

H.S.C - Mumbai Board in March 1980

B.Com- Bombay University in april 1987

Languages known

English

Hindi

Marathi

Arabic

Holding Indian and U.A.E. Driving Licence ( Light vehicles)

EXPERIENCE

Intercontinental Hotel, Al Ain, U.A.E. Cashier/Income Auditor/Lobby Manager 1988 to 2001 – 13 yrs.

Roles and responsibilities

Handling the guests and maintaining the brand standard using my interpersonal skills .

HDFC Bank, Mumbai Territory Manager 2001 to 2003 – 2 years

Roles and responsibilities

Served as a Team Manager for the second largest private bank in India. Worked in the retail and financial services segment of the bank. Completed the bank target of CASA accounts month to month. Worked with seniors on a growth strategy and lesser turn around time for the various services given to clients of the bank.

Development Credit Bank, Mumbai Team Manager 2003 to 2005 - 2 years

Roles and responsibilities

Field work with sales staff, planning promotions and directing the staff to go for high footfall, public places to generate business, data collection and distribution of the same to the voice over section of the bank and keeping extensive MIS for understanding the generation of sales and also the pitfalls, if any.

ABN Amro Bank, Mumbai Senior Associate Manager 2005 to 2009 – 5 yrs

Complexity / Problem solving

My duties are highly varied and include conducting the business operation of the office management of DSA of the bank. The work is diversified and may not fall under established practices and guidelines. Resolves complex issues both independently and collaborately experiments to find creative solutions with staff.

Discretion / Latitude / Decision Making

Make sound decisions based on analysis, expenses and judgment in unused of occasionally stressful circumstances and under isolate conditions. Act collaboratively within broad goals, frequently with limited supervision. Decision affecting other staff and employees are taken on a consensus.

Responsibility / Oversight – Financial and Supervision

Serve as an active participant in and a leader of the team. Conduct / oversee group discussion and weekly fortnightly and monthly meetings for improvement of business channels, operations and coordinating the efforts of the staff. Supervise team members and juniors with responsibilities for tracking and overall development of new employees. Financial responsibilities include setting and meeting fund raising objectives, evaluating results, developing corrective strategies as needed. Responsible for helping set up manage and meet budget and schedules. May need to gain cooperation from individuals or group on whom there is no direct efforts to accomplish goals.

Communications / Interpersonal Skills

Possesses strong communication and presentation skills, ability to clearly and persuasively convey the mission and activities to diverse groups. Maintain active and positive working relationship with all staff. Work in a collaborative role with employees and willingness to pitch in and assist in a wide variety of tasks.

COX AND KINGS Senior Tour Manager Aug 2010 untill August 2014

Working as tour manager for world first tour company.specializing in taking guest to South Africa.The strength of the group from 28 till 60 pax.

Also specializing in MICE tours.

Countries travelled

South Africa - Holding valid visa with stay in SA of 90 days till 15 september 21014

Indonesia

Hongkong

Macau

United arab emirates

Thailand

Saudi Arabia

Oman

Kenya

Tanzania

Zimbabwe

Singapore Holding valid visa till june 2016

United States Of America

Halliburton Offshore Services Incorporated Service Planner August 2014 till Date

Mumbai,India.

Having successfully completed below mentioned courses for Halliburton University.

1.Bloodborne Pathogens Awareness Level

2. Shell Life Saving Rules

3. Shell Video - Hanging by a Thread

4. Substance Abuse Awareness & Policy

5. Explosives General Awareness - Non Users

6. Radiation General Awareness

7. Environmental Awareness & Incident Reporting

8. HMS Process

9. Code of Business Conduct Intro - Category 2

10. Hazard Communications

11. Performance Management – Employee

12. Halliburton Dropped Objects Awareness

13. Halliburton Information Security Awareness Training - 2 Yr

14. Ergonomics General Awareness

15. 5S Overview

Additional Skill Set

Computers : MS Office, Excel, Powerpoint, Web

Operating Systems : DOS, Window’sXP, Vista,Windows 7.

Self Development : Attended Customer Come First, Guest Courtesy, First Aid and Fire

Fighting Course conducted by Intercontinental Hotel Corporation, attended

workshop on Sales Management conducted by Mr. Deepak Rohira

of HDFC Bank . Passed CAAML and Compliance Test conducted by ABN Amro

Bank.

Personal Information

Date of birth : 12th August 1962

Marital status : Married

Height : 171 cms

Relocation : Yes

References : Available upon request.

Extracurricular activities:

Music, trekking, angling and travelling

Contact this candidate