Patient Care Customer Service
Resume:
JOHANNA HERNANDEZ
**** ******** ****, **** *, Fayetteville NC 28304
***************@*****.***
OBJECTIVE
To obtain a position that will enable me to utilize my strong communication skills while maintaining case management responsibilities. Possess excellent and time management skills with the ability to manage multiple priorities simultaneously with a criminal drive for process improvement.
EMPLOYMENT HISTORY
April 2024 – Present
PATIENT CARE COORDIATOR (PCC), CALVARY PEDIATRICS FAYETTEVILLE NC Coordinates patient care to include scheduling and confirming appointments, facilitating/processing secured messaging with the patient and team, developing and managing a tracking system for follow up care to include labs, tests, etc., monitoring pre-appointment requirements to assure readiness for patient visit/procedure, assures patient information is properly completed, verifies insurance information, benefits, and initiates medical authorization as required, accountable for handling, managing, and posting monies to patient accounts.
June 2023 – April 2024
MERCHANDISE MANAGER, ULTA BEAUTY SOUTHERN PINES NC Promoting accountability to meet or exceed the store’s goals, tasked with the execution of all operational focuses inclusive of shipment, replenishment, price changes, and markdowns to include overseeing and managing over eight taskers, communicating, and providing feedback to leadership.
August 2017 – Present
CASHIER/FOOD PREP, BURNEY’S SWEETS & MORE FAYETTEVILLE NC Creating a welcoming and positive customer experience, advising customers on baked good selections, and taking orders, weighing, pricing, and packaging purchased items, as well as processing payments, prepping baked goods for final sales, ensuring food safety and quality. May 2017 – May 2023
PATIENT ACCESS REPESENTATIVE, CAPE FEAR VALLEY HOSPITAL FAYETTEVILLE NC Team Lead for over 20+ employees, prepared work schedules, ensured customer service, responsible for registration of incoming patients to obtain patient demographics and insurance information, collected deductible fee and copays, deposited daily monies. September 2014 – April 2017
SECURITY OFFICER, ALLIED SECURITY at CAPE FEAR VALLEY HOSPITAL FAYETTEVILLE NC Detected suspicious activities and viewed cameras for criminal acts and safety. Reported all incidents, accidents, and medical emergencies, signed off for valuables being deposited, secured doors, and witnessed Powe of Attorney paperwork. August 1994 – September 2014
MANAGER, CHICK-FIL-A FAYETTEVILLE NC
Responsible for overseeing daily operations, ensured excellent customer service, trained, and supervised employees, managed inventory, and supplies, ensured food safety and quality, created work schedules, and monitored sales performance to achieve the store’s goals. EDUCATION
August 2002 – May 2006
BA – Criminal Justice, Shaw University Fayetteville NC August 1990 – June 1993
Diploma, Seventy-First High School Fayetteville NC SKILLS
Fluent in Spanish, Strong administrative and organization skills, Excellent communication and interpersonal skills, Proficient in Microsoft Office and data entry systems, Ability to multitask and maintain strong attention to detail
Contact this candidate