Customer Service Representative
Resume:
Aaron J. Moore
Customer Service Representative
Santa Ana, CA
*********@*****.***
Summary
Very energetic, outgoing team player with great people skills and a never quit attitude. A fast learner who is great at directing, leading and maintain task. Proven hard worker and organizer with the ability to multi task under pressure. Outstanding ability to quick build rapport and administer excellent customer care.
Authorized to work in the US for any employer
Work Experience
01/17 – Present BSH Home Appliance Corporation Irvine, CA
Field Support Administrator (Promotion)
Schedule service calls for Technicians.
Answer inbound calls for Technicians.
Check part orders for Technicians, order parts, and reschedule calls.
Work with system SAP.
Customer Service Representative
Schedule service for customers with appliance issue.
Take inbound calls regarding appliance issues and help troubleshoot problems with customer,
Product search for customers and help purchase items.
Help customers with searching for appliances parts and take purchase orders and provided customer with tracking number for parts order.
Schedule Service calls for Field Technicians and Order parts.
Data Entry
03/2016 – 12/2016 MedXM Santa Ana, CA
Customer Service Representative/Scheduler
Make 150 plus outgoing calls daily.
Take inbound calls from members that request account assistance.
Schedule in home health assessments for members to increase quality ratings by educating members about their health risk and factors.
Verify member’s eligibility status, benefits and health plan questions.
Work with multiple medical providers on their schedules.
Input multiple times and dates to provide daily schedules for the medical providers.
Contact health providers to relay cancellations and appointment changes to meet member’s needs.
Navigate with multiple computer software to verify address corrections and whereabouts.
01/2012 – 06/2015 Corinthian Colleges INC Santa Ana, CA
Student Information Specialist (Call Center)/Inbound/Outbound Agent
Provided first-rate customer service to prospective students calling to receive information regarding new career
Worked independently on a daily basis to achieve individual and team goals within call center
Performed data entry work and all duties assigned in a timely manner while transitioning through multiple systems
Interacted with prospective students daily by building a rapport and honoring their request
Used live chat software to interact with potential students and assist them with any questions or concerns they may have
Selected for special project such as Spartans Team – New Call Method Handling Process and Verification Dialing
Selected to pioneer New Campaigns such as:
Aged leads DMTM(Direct Mail Telemarketing) Livevox Popcorn Leads
Over 30/30X Heald College Leads Wyotech Information Leads (Data Entry)
Selected to work closely with the CEO of Marketing & Sr. Creative Account Executive
Trained all new hires on daily call handling and new call methods
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