Office Manager Physical Therapy
Resume:
Megan Mathew
Liverpool, NY ***** 315-***-**** ********@*****.***
A motivated, resilient, and dependable professional seeking a position as Office Manager; utilizing abilities to manage & supervise personnel, keep/maintain records, and perform clerical work to ensure smooth work environment. Expertise in training staff, personnel management, setting goals, handling records, and effectively managing multiple workloads, in a high-paced environment.
Highlights
Results Oriented & Takes Ownership
Attention to Detail
Drive & Initiative
Work Experience
Encore Physical Therapy
Office Manager
August 2020 – Present
Worked side by side with the Owner to open Encore Physical Therapy in August 2020
Efficient in credentialing employees and the business with all Healthcare Insurances
Created collection timetable when it comes to delinquent accounts and refers to Collection Agency when necessary
Scheduling appointments
Daily and Monthly reconciliation
Conducts quarterly staff meetings
Created/Maintained standard operating procedures
Assisted in developing marketing referral sources, marketing material and network opportunities
Responsible for daily superbill submission, insurance claim errors/denials, bill posting and insurance authorization submission and retrieval
Point of Contact for any operational issues
Efficient in WebPT and Therabill
Provide administrative support for clinical staff
Answering phones
Onondaga Physical Therapy
Office Coordinator
August 2017- February 2019
Scheduling appointments for 5 office locations, with multiple therapists in each
Responsible for insurance verification, authorization submission and authorization retrieval
Create and maintain patient charts
Worked directly with the Physical Therapist Team Lead to ensure my office ran efficiently
Efficient in Medent
Mail handling and sorting
Handled money and deposits
Direct customer service
Answering phones
Liverpool Physical Therapy
Office Manager/Receptionist
January 2017-August 2017
Responsible for insurance verification, authorization submission and authorization retrieval
Answered a multi-line phone
Scheduled appointments for 3 therapists
Responsible for maintaining monthly stats
Responsible for paying company bills
Direct customer service
Scanning and faxing
Update and maintain patients’ electronic charts
Sutherland Global Services -AT&T/DirecTV
Customer Service Representative/Sales
May 2014-September 2016
High level chat-based billing support for AT&T wireless customers
Responding promptly to customer inquires
Using the in-house system to record necessary information and actions as required
Providing up-to-date information with the company’s products and services
Directing request and unresolved issues to other colleagues when necessary
Promoting & selling the company’s products and services to customers
Handling objections professionally and building rapport, to maintain a great impression
Education
UCLA College
Acquired Nutrition and business
August 2005-May 2010
References
Taryn Bader
Encore Physical Therapy
Stacey Lawson
Onondaga Physical Therapy
Tanisha Chavis
Sutherland Global Services
Leadership
Communication
Teamwork
Contact this candidate