Customer Service Chick-Fil-A
Resume:
Ariadna Fernandez
Reading, PA *****
*******@***.***
OBJECTIVE
Driven and detail-oriented accounting student at Penn State University, eager to leverage 7 years of customer service and leadership experience in an internship within the accounting, insurance, or finance sectors. Committed to applying strong analytical skills and a proactive approach to contribute effectively to team goals while gaining practical industry experience.
EXPERIENCE
Chick-fil-A, Reading — Team Leader
October 2017 - August 2024
- Lead a team to deliver high-quality customer service, enhancing customer satisfaction and loyalty.
- Suggested and implemented operational improvements to streamline processes and boost team efficiency.
- Managed customer transactions, including discounts and returns, demonstrating attention to detail and adherence to policies.
- Effectively resolved customer issues, employing strong communication and problem-solving skills.
- Recommended enhancements to working conditions and equipment, fostering a more productive environment.
- Delegated tasks to team members based on strengths, promoting collaboration and teamwork.
- Trained and mentored new employees, fostering a supportive and positive work culture.
EDUCATION
Penn State University, Bachelor of Science in Accounting
Expected Graduation Date: December 2025
Reading Area Community College, Reading — Associate of Arts degree in General Studies
August 2019 - May 2022
SKILLS
Microsoft Office
Interpersonal Skills
Analytical Skills
Customer Service
LANGUAGES
Spanish
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