Customer Service Call Center
Resume:
PAULA MITCHELL
MANAGEMENT
CONTACT
PROFILE
***********@*****.***
Clarksville, Texas
Idabel, OK
Over 25 years of customer service, sales and administrative assistant skill developed into various positions throughout retail, warehouse and call center environments. I have trained and held positions as a Quality Assurance associate, Team lead in Tech support, Manager and Trainer in sales and customer service. I’m currently attending college for my associate in accounting. I am seeking an entry level position for college graduates with my background.
SKILLS
EXPERIENCE
Customer Service Management
Sales Management
Logistics
Communication
Training
Strategic thinking
Store Manager
2018-
Manager retail sales, Cash Handling/ Daily Deposit. Process daily inventory reports for corporate office. Hire and Train Employees, Assist surrounding stores. Provide Outstanding customer service. Loss Prevention Strategies and Procedures.
Virtual Call Center Contractor
2016-
Process vacation packages for resort, Provide packages information and pricing. Process refunds for an inbound call center. Book travel arrangements with various companies. Process membership fees. Process online orders
Team Lead/ Supervisor
2016-2017
Dispatcher for Direct TV services, Assist team members with day to day operations. High volume inbound and outbound call center. Data Entry and Creating Excel Spreadsheets for Corporate Members. Manages 20+ employees call flow and service levels.
EDUCATION
Navarro College
2003-2004
AS in Business Management
Ogle Beauty College
2020-2020
Cosmetology
Colorado Technical University
2024-
AS in Accounting
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