Customer Service Specialist

MARIA SAVINON

571-***-**** ************@*****.***

SUMMARY

Personable and dedicated Customer Service Specialist with extensive experience in the finance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Experienced in utilizing CRM software and Salesforce Analysis. EXPERIENCE

01/2023 to Present Customer Experience Specialist (Remote) Ramped Careers

• Cross-trained in multiple departments to know all company needs and train new employees.

• Analyzed and updated all necessary changes to Salesforce software

• Processed customer service requests via phone support and email support

• Customized CRM using the most up-to-date tools (i.e., workflows, triggers)

• Noted customer correspondence in CRM to track requests, problems, and solutions.

• Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

• Guided customers through troubleshooting, navigating the company website/mobile app, or using digital tools

• Audited internal data and processes to identify and manage initiatives, improving business performance.

• Recommended metrics and models based on observed trends.

• Worked with internal teams to understand business needs and changing strategies.

01/2021 to 11/2022 Customer Service Representative Walmart Corporations

• Documented customer correspondence in CRM to track requests, problems, and solutions.

• Assisted customers with making payments or establishing payment plans to bring accounts current.

• Upheld quality control policies and procedures to increase customer satisfaction.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Relayed customer feedback to cross-functional teams to improve products and services

• Trained new hires on products and services, best practices, and protocols to reduce process gaps.

04/2018 to 11/2020 Customer Accounts Rep

Amazon

• Reviewed daily customer transactions, and open and closed account reports to verify accuracies and keep all customer information current.

• Maintained customer database by entering any new and updated customer and account information

• Satisfied customer queries over the phone and email to maintain positive patient-provider relationships.

SKILLS

• Efficient and Detail-Oriented

• Email Support

• Understanding Customer Needs

• Creative Problem Solving

• Call Documentation

• Order and Refund Processing

• Salesforce

• Data Entry

• CRM Software

• LiveChat

• Microsoft Office

• Billing Adjustments and Refunds

Review

• Analytics

EDUCATION AND TRAINING

Business Administration

Camden County Community College

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