Property Manager Customer Service
Resume:
EMPLOYMENT HISTORY
NOV ****
Property Manager, S.L. Nusbaum, Charlotte
Oversee senior facility operations with keen attention to detail, maintaining optimal property conditions Establish, maintain, and enhance partnerships with philanthropic organizations, school districts, housing agencies and non- profit groups
Foster a supportive environment for staff, boosting team efficiency and morale Cultivates team spirit and supports staff to achieve high morale and enhanced operational effectiveness NOV 2021 - APR 2023
Property Manager, LSA+ Management, Charlotte, NC
30/60/Market LIHTC manager with 224 units
• Dual filing/operating systems (market/Subsidies)
• Compliance maintained and managed files and residents' ledgers
• Coach, interviewed, hired operations/maintenance employees
• Increased occupancies with lease renewals and effectively monitoring ledgers for evictions Mentored staff, enhancing team skills and performance in operations and maintenance. MAY 2020 - DEC 2020
Property Manager, Gateway Management Company/Trademark Residential Companies, Charlotte, NC
• Planned and scheduled general maintenance, major repairs, and remodeling projects for owners
• Create, planned and executed maintenance plan to resolve extensive work orders and city violations
• Reviewed lease expiration reports and calculated rent increases with 70% renewal rate
• Developed maintained professional relationships with residents, community, city government and owners
• Responsible for development and achievement of revenue targets, expense and vendor management MAY 2020 - DEC 2020
Property Manager, BG Staffing Agency, Charlotte, NC
• Coach, interviewed, assessed current team members.
• Exceeded occupancy benchmarks at 99% pre-leased & 96% leased
• Managed 693 units - team of 14 to include operations and maintenance.
• Day-to-day oversight (operational, financial, and regulatory compliance) of assigned portfolio.
• Implemented up sales to increase profits on site.
• Directed and supervised team to maximize portfolio performance.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office. APR 2018 - MAR 2020
Regional Property Supervisor, Allied Orion Group, Birmingham, AL
• Established strong, professional relationships with Property Managers and residents by promoting team collaboration and delivering exemplary service.
• Lead team members in way that fosters teamwork, mutual respect, and exceptional customer service.
• Supervisor of 3 apartment complexes, 500 units - 16 employees to include operations & maintenance personnel.
• Increase Real Estate Assessment Center (REAC) & UPCS scores at all site by average of 5 points within first 6 months and average of 20 following year (2019).
• Lead regular inspections & tours, constant analyzing of financial statements. Created adjustments and recommendations to owners for major capital improvements, NOI improvements & Health & Safety improvements.
• Prepared specifications, solicited bids and approved subcontracts for building services.
• Establish creative marketing and social media strategies to increase office traffic & communication.
• Handle all client/customer related concerns & complaints and point of contact for customer service.
• Maintain team to above 98% on occupancy and under 3% collections benchmarks.
• Assessed property every 30days, compiled information and wrote reports regarding findings for submission to owners/Authority. CHARLOTTE, N.C., 28216
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DOUGLAS LITTLE
PROPERTY SUPERVISOR
PROFESSIONAL SUMMARY
Property Supervisor with over 15 years of experience in managing multi-family complexes and multi-site properties, exceeding 600 units. Expert in tenant relations, financial oversight, and regulatory compliance, consistently achieving high occupancy rates and revenue targets. Skilled in vendor management, property inspections, and implementing cost-effective maintenance strategies to enhance property value and resident satisfaction. JUL 2009 - APR 2018
Property Manager, CHARLOTTE HOUSING AUTHORITY, Charlotte, NC
• Ensure compliance with sponsorship and resident assistance programs including, but not limited to, Rental Assistance Demonstration (RAD) and Family Self Sufficiency.
• Train and mentor administrative staff and vendors to perform required property-/resident-related tasks at high level of quality with "Customer First" mindset.
• Promoted IREM to co-workers and vendors as Co-Chair Young Professional Committee (IREM-YPC).
• Promoted GCAA to co-workers and vendors while attending meetings & events.
• Handle all traffic metrics, improve and increase traffic onto property with marketing and hosting resident activities.
• Maintain 95% lease renewal retention rate and 98% occupancy rate to ensure increase of net operating income (NOI).
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
• Developed, reviewed and submitted property operating and capital budgets.
• Prepared and submitted PHAS Assessment and other funding applications. EDUCATION
SEP 2009 - MAY 2012
Associate of Science: Project Management/Computer-Aided Drafting and Design, ITT Technical Institute, Charlotte, North Carolina
SKILLS
Vendor Management Contract/Lease Negotiations
Financial budgeting and reporting Affordable housing programs knowledge Property tours and inspections Tenant and eviction laws Amenities Expertise Daily operations oversight
Company Policies and Procedures
L INKS
ADDITIONAL INFORMATION
Accomplishments
• Oversaw multiple residential family properties totaling over 600 individual units.
• Documented and resolved employee relation issues with HR, which led to a change in employee work schedules.
• Earned the "Accredited Residential Manager" Award in 2017 for successfully increasing membership and events as co-chair member of the Young Professional Network with IREM Western Chapter 40
• Saved the company approximately $30 thousand by finding a budgetary line, that was to expire year of transfer into role. Certifications
• Greater Charlotte Apartment Association (GCAA) – Certified Apartment Portfolio Supervisor (CAPS) Scholarship Recipient
• IREM Accredited Residential Manager (ARM)
• Certified Property Manager (CPM)
Affiliations
Institute of Real Estate Management (IREM) Western Chapter 40
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