Medical Assistant Peer Support

Anne Marie Jorge Chan

*** **** **** ****** ********, NY 11236 ***************@*****.*** 914-***-**** EDUCATION Manhattan School of Technology Brooklyn, NY

Medical Office Specialist/Medical Assistant May 2015 PROFESSIONAL EXPERIENCE Public Health Solutions – Sexual Reproductive Health Center Brooklyn, NY Family Peer Advocate--Family and Youth Peer Support (FYPS) services August 2023-Present

• Provide critical support services to youth who are experiencing social, emotional, developmental, substance use, and/or behavioral challenges

• Facilitate groups, hold individual one-on-one peer support sessions, and conduct outreach primarily in schools to engage youth and support them to accomplish the goals in their individualized care plans (ICP)

• Carry a caseload of 85 unduplicated children and youth annually Hospital of Special Surgery New York, NY

Medical Secretary June 2022 – October 2023

● Greeted visitors and directed them to appropriate staff based on the purpose of their visit

● Completed intake process with patients that includes insurance forms and case history documentation

● Compiled and recorded medical charts, reports, and correspondence using various software programs and health databases

● Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations Kings County Hospital & Mount Sinai Hospital Brooklyn, NY & New York, NY Patient Coordinator December 2021 – March 2022 & August 2021– December 2021

● Provided comprehensive care to clients and patients by monitoring and evaluating each specific case

● Received and admitted patients, verified patient insurance, and scheduled and rescheduled appointments

● Coordinate with the nursing staff and other medical professionals to ensure patient care Mount Sinai Hospital New York, NY

Registrar April 2021 – August 2021

● Initiated and established first contact with patients

● Confirmed and updated patient demographics and verified patients had applicable insurance

● Entered data, confirming patient’s account number, status, and referral source

● Determined patient’s eligibility for Medicaid and assisted in completing appropriate documents Start Treatment & Recovery Centers New York, NY

Security Guard November 2019 – February 2020

● Controlled access to the facility and operate security-controlled equipment to monitor activities in and around the facility

● Informed violators of rule infractions, such as smoking, loitering, and carrying forbidden articles

● Patrolled assigned areas on foot to guard against vandalism, theft, and arson; examined doors, windows, and gates

● Exhibited exemplary conduct and appearance and completed all assigned tasks set by the security manager or clinical director Security Officer Supervisor (Pro Guard- New York, NY) April 2017 – October 2018 Madison Security Bronx, NY

Security Officer October 2015 – March 2017

● Oversaw and managed four sites and secured premises and maintained access control

● Resolved any staff issues from each site, managed staff accordingly, and held weekly staff meetings

● Wrote reports of any incident, maintained written records and hourly activity log

● Utilized security cameras to identify, investigate, and resolve security issues

● Implemented policies, rules, and regulations for residents and their visitors CERTIFICATION Security Guard – Unarmed

License Identification Number: 100********

SKILLS

● Bilingual (English & Spanish)

● Proficient in Microsoft Office

● Coordination

● Excellent communication skills

● Advocacy

● Time management

● Conflict resolution

Contact this candidate