Operations Manager Team Member

Robin Zimmerman

Dayton, OH *****

***********@*****.***

+1-937-***-****

Work Experience

Pharmacy Operations Manager

WALGREENS

December 2018 to Present

• New hire onboarding, orientation, and training

• Implemented and administered company policies and procedures

• Ensured company remained in compliance with various retail partner contracts

• Documented and provided disciplinary actions as needed

• Reduced exposure to profit loss by analyzing key metrics and implementing plans where most effective

• Lead recruiting efforts of store hourly team members

• Monitored company compliance with state regulations

• Performed annual review process for hourly team members

• Received PTCB certification to support the pharmacy at a greater level and drive "one box" mentality

• Instituted and administered policies on vacation, local and/or federal legislation and timely, accurate reporting of all work-related injuries

• Continually tracked team member progress on electronic learnings to ensure zero overdue trainings and reduce company exposure to liability

Assistant Manager/account Manager, Showplace

March 2016 to December 2018

• Ran day to day operations in the absence of the general manager

• Managed customer accounts and grew customer relationships

• Fostered and developed team member performance through actively coaching and mentoring

• Responsible for New hire onboarding, orientation, and training

• Meticulously maintained accurate inventory

Education

High school diploma

Fairborn High School - Fairborn, OH

August 1993 to May 1997

Skills

• Excellent written and verbal skills

• EMR Systems

• Customer Service

• HIPPA

• Ability to work under pressure

• Store Management

• Keyholder

• Retail Management

• Supervising employees

• Maintain employee hours

• Ptcb certified

Certifications and Licenses

PTCB Certification

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