Customer Service Public Safety
Resume:
**************@*****.***
Winnipeg, Manitoba, R2P0Z3
SKILLS
Customer service
Organization and
Time Management
Cash Handling
Billing &
Collections
Analytical
Thinking and
Problem-Solving
Flexible and
Adaptable
Self-motivated
professional
Microsoft Office
Decision Making
Team Player
Integrity
Leadership skills
Interpersonal
communication skills
Knowledge of Sage
and Spreadsheets
Gaganpreet Kaur Cheema
PROFESSIONAL SUMMARY
I am passionate to apply my background, relevant skill set and hands-on experience in Report Writing, Criminal Justic System, Accounting, Economics, HRM, Computing, and Business Communications to solve real-world problems while bringing in a can-do attitude and a strong passion to succeed.
EDUCATION
Justice and public safety (January 2024 Present)
Red river college polytechnic, Winnipeg, MB
My education and training have prepared me to excel in justice and public safety. I am committed to ensuring the safety and well-being of individuals in all communities through diligent investigation and adherence to ethical standards. It includes report writing, nonviolent crisis intervention training, criminal justice system, professional ethics and youth issues in the justice system.
Accounting & Finance Diploma (Mar 2019 – Jan 2020) Assiniboine Community College, Winnipeg, MB
Relevant coursework includes Accounting, Business Communications, Economics, Computing, Marketing, Human Resource Management and Business Math Bachelor of Commerce (Aug 2015-May 2018)
G.G.S Khalsa College, Ludhiana, Punjab, India
Highly motivated and detail- oriented Bachelor of Commerce graduate with a strong academic background in finance and accounting. Possess excellent analytical and problem- solving skills, along with a proven ability to work effectively in team environments. Proficient in Microsoft Office Suite and have a strong understanding of financial concepts and principles. I am committed to continuous learning and professional development to enhance business and finance skills and knowledge.
WORK HISTORY
Collection Officer (Nov 2021- Present)
Commercial Credit Adjusters Ltd, Winnipeg, MB
Establish contact with consumers (by telephone) and assist with the resolution of delinquent accounts (outbound and inbound calls)
Negotiate payment of debts in accordance with client and company guidelines
Investigate and advise on different forms of payment and/or settlement options
Process Credit/Debit card payment over the phone
Clearly document/update files on the system to support file activity Shift Supervisor (Jan 2020- Nov 2021)
Tim Horton’s, Winnipeg, MB
Manage multiple tasks for the Kitchen Department as well as Front Service Department.
Prepare or Maintain inventory or production records
Ensure all restaurant policies are followed during the shift
Providing crew with support, guidance, and feedback to ensure high performance.
Engaging in active listening with customers, solving problem and diffusing conflict Customer service specialist (Aug. 2019 – Jan 2020) Taco Del Mar, Winnipeg, MB
Stocked all kind of merchandises
Managed accounts register and cash.
Strived to provide exceptional customer service.
Did daily Claims and inventory counts.
Stocked, Zoned, and culled Produce products.
Certification:
Truck Dispatcher &
Frieght Broker
Languages
English
Punjabi
Hindi
Security Guard (August 2021- July 2022)
Impact security Group, Winnipeg, MB
Secures premises and personnel by patrolling property.
Monitoring surveillance equipment and access points.
Investigates security breaches, incidents and other alarming behaviors.
Documenting incidents, writing reports, and maintaining accurate records of security- related activities.
Identifying potential security threats and vulnerabilities and recommending measures to mitigate risks and improve security posture.
Security Guard (November 2020- January 2021)
Toro security group, Winnipeg, MB
Dedicated and vigilant security guard.
Conducting patrols to detect suspicious activities.
Respond quickly to alarms, disturbances, or emergencies.
Providing assistance and information to visitors and employees demonstrates communication skills
Ability to handle diverse situations.
Volunteer
Assisting in the preparation and serving of free meals at Sikh gurdwaras to people regardless of their background or beliefs.
Volunteering to organize and participate in community events such as cultural festivals or religious celebrations.
Providing support to vulnerable individuals or families within the Sikh community through initiatives such as food drives and clothing donations. Cerification:
Contact this candidate