Customer Service Outside Sales
Resume:
Victoria A Bruce
Crown Point, IN 46307
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Results-driven outside sales representative with 20+ years’ experience, seeking a position centered around solidifying customer relationships via excellent customer service, exceeding sales expectations, gaining new accounts, and employing a unique sense of drive and professionalism in the pursuit of all goals.
Skills
Excellent customer service and relationship building skills
Revival of stagnant accounts while regularly building new accounts through consultative selling approach
Self-starter, goal driven, cold calling
Outstanding communication skills, negotiation, persistence, positive can-do attitude
Diverse understanding of customer needs and solutions for issues
Ability to prioritize and plan efficiently according to goals and company needs
Knowledgeable in the commercial and residential sectors of the construction industry
Experienced in proactive planning to increase sales and customer satisfaction
Willingness to go above and beyond for my colleagues and customers
Experience
US LBM Hines Supply, Alsip, IL Nov 2020- Sept 2023
Outside Sales
Provide unmatched customer service by becoming an extension of their teams while constantly demonstrating teamwork and providing assistance to estimators, project managers, purchasing dept and collections dept,
Reinvigorate sales in aged accounts while growing new accounts
Continued education of new products and standards
Travel to various locations to meet with customers/attend industry functions
ASA Chicago (Association of Subcontractors & Affiliates) member
FWC (Federation of Women Contractors) member
Immediate attention to customer issues and finding products that meet project requirements
Specializing in Multi-Family and Commercial projects
Chicago Flameproof, Montgomery, IL April 2017 – Nov 2020
Outside Sales
Provide unmatched customer service by becoming an extension of their teams while constantly demonstrating teamwork and providing assistance to estimators, project managers and purchasing dept.
Reinvigorate sales in aged accounts while growing new accounts
$500K per month in supply sales, collections
Travel to various locations to meet with customers/attend industry functions
ASA Chicago (Association of Subcontractors & Affiliates) member
Immediate attention to customer issues and finding products that meet requirements
Consistently exceeded new sales goal per month, top performer in contractor sales and new accounts
Currently working on several multi-million dollar projects in downtown Chicago
Emergent Safety, Batavia, IL 2015 – 2017
Safety Sales/Staff Support
Sales (cold calls)
Managed several customer accounts for high-traffic top sales department
Placed and oversaw customer orders, managed profit margins and kept sales team on their targeted goals
Handled a high volume of customer calls and demands, including incoming sales calls and escalated concerns
Processed over 300 large quantity customer sales orders each month
Worked closely with manufacturers research and development department to better address industry requirement and products need to ensure the safety of employees
Omni Medical Supply, Naperville, IL 2010-2015
Account Specialist/Biller
Experience with Medicare A&B patients to obtain appropriate documentation such as physician orders, clinical notes and patient agreements
Communicate with account receivables in a timely manner to ensure accuracy of information of outstanding claims
Interact with clients, physicians and field service reps to relay and /or obtain pertinent information and documents to successfully complete billing of insurance carriers to Medicare and other insurance carriers
Assist in maintenance of spreadsheets for hearings and Oxley reporting
Submit request with supporting documentation to CMS
Track and follow up with CMS that have not been scheduled
Prepare files for hearings and ALJ hearings
Create patient records in charts, identify and process credits, revenue adjustments and offsets
Ability to write quality reports and business correspondence while checking for accuracy and reviewing daily and monthly billing reports
Ability to multi-talk with accuracy
Ability to efficiently perform job duties under pressure
Able to successfully work on a team or individually
Bobby B’s Power Washing, Aurora, IL 2000-2010
Owner/Operator
Managing employees and scheduling routes and scheduling appointments to meet/surpass business needs
Accounts payable/receivables and purchasing
Process payroll, Workman’s comp, SSI and insurance legalities
Sales and Customer Service
Quotes, contracted bids and quality assurance
Used proactive planning to increase sales and customer satisfaction in a slow economy
Education
East Aurora High School, Aurora, IL 1988
High School Diploma
Waubonsee Community College 2017
Lock Out Tag Out Certificate
Ark Flash NFPA Certificate
First Aid Certificate
CPR AED Certificate
Letters of Recommendation Included
Contact this candidate