Technical Support Customer Service

KRAGBE, SANTOS JEOVANI ANDRE

Phone: +639*********

Email:**************@*****.***

Arezzo Place, Sandoval Avenue,

Barangay Pinagbuhatan,

Pasig City, Metro Manila

• DOB: Oct. 10, 1995

• Marital Status: Married

• Nationality: Ivorian

• Visa Status: RESIDENT VISA(PH)

• Diploma in Hotel, Restaurant, and

Management – University of St. La

Salle/Bacolod 2017 - 2019

• Information Technology (IT) –

University of Technology of

Abidjan/Abidjan 2014 – 2017

Problem-Solving, Communication, Time

Management, Adaptability, Microsoft

Office, Bruviti, Eluxpedia, VMware, IWS,

Adobe Premier Pro, Capcut

• Dancing

• Vlogging

• Playing Football

• French

• English

• Tagalog

Technical Support Engineer – French Bilingual: Intelassist Inc. Feb. 2023 to Mar. 2024

• Provide timely and effective technical support to customers via phone, email, or chat regarding product issues, installation, and troubleshooting.

• Analyze and diagnose product malfunctions through systematic troubleshooting processes, identifying root causes and recommending solutions.

• Coordinate with field service technicians to resolve complex technical issues and provide guidance on appliance repairs and maintenance.

• Identify and escalate unresolved issues or trends to senior technical support or product management teams for further analysis.

• Assist customers in navigating warranty claims and the repair process, ensuring compliance with company policies.

• Utilize diagnostic tools and software to assist in troubleshooting and to identify appliance issues remotely, when possible. Technical Support – French Bilingual: TELUS International Philippines Jan. 2021 to Mar. 2022

• Provide high-quality technical support to customers via phone, email, or chat regarding telecommunications services, equipment, and network issues.

• Diagnose and resolve technical issues related to connectivity, network performance, and hardware/software malfunctions using systematic troubleshooting techniques.

• Guide customers through the installation and configuration of telecommunications equipment, such as routers, modems, and voice over IP (VoIP) devices.

• Assist customers with troubleshooting software applications related to telecommunications services, such as billing portals and mobile apps. Business Care Specialist – French Bilingual: TELUS International Philippines Apr. 2019 to Dec. 2020

• Provide dedicated support to business customers regarding telecommunications products and services, addressing inquiries and resolving issues efficiently.

• Assist business customers with billing inquiries, discrepancies, and account adjustments while providing clear explanations of charges and payments.

• Inform customers about relevant promotions, new products, and service upgrades that may benefit their business needs.

• Work closely with sales, technical support, and engineering teams to ensure a seamless customer experience and rapid resolution of issues. Dynamic and results-oriented professional with over 5 years of experience in technical support and business care, dedicated to delivering exceptional customer service and fostering long-lasting client relationships. Proficient in diagnosing and troubleshooting complex technical issues, with a strong ability to communicate effectively with customers to ensure their business needs are met. Known for my adaptability in fast-paced environments and a proactive approach to learning new technologies and processes, I am eager to bring my diverse skill set to your company. OBJECTIVES

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