Customer Service Early Childhood

Joi Martin-Green

**** ***** *** **** *******, GA 30034 *************@*****.*** 404-***-****

EDUCATION

Clayton State University - Atlanta, GA Graduation Date: May 2023

Bachelor’s degree in health science

Dekalb Technical College - Clarkston, GA Graduation Date: May 2019

Associate degree in healthcare management

Over 25 Completed Credits in Early childhood development courses

LEADERSHIP, COMMUNITY INVOLVEMENT & ACTIVITIES

Highly skilled and versatile administrative professional with over 10 years of experience, leveraging strong office and interpersonal skills, excellent written and oral communication, and advanced technological proficiency to deliver high-quality results. Proven leader and team player with a strong commitment to integrity, ethics, and adapting to change.

SUMMARY OF QUALIFICATIONS

-Proficient in Microsoft Word, Excel, PowerPoint, Access.

-Ability to type 50 WPM.

-15+ years of customer service

-Knowledgeable regarding office procedures and proficient in the use of office equipment (copier, fax, scanner, computer, etc.)

-Ability to identify issues obtains relevant information, relates, and compares data from different sources, and identifies alternative solutions.

-Excellent skills with an eye for detail.

-Function well, independently and as a team member.

-Self-motivated; able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines.

-Detail oriented, good editing and proofreading skills.

-Organized and able to handle multiple tasks as well as meet urgent deadlines.

-Ability to convey important information correctly and effectively.

-Proven aptitude in problem-solving.

-Knowledge of financial control procedures.

PROFESSIONAL EXPERIENCE

State Farm Dunwoody, GA

Claims Associate – Injury (Hybrid) Oct. 2023 – Present

Provide exceptional customer service through prompt inbound and outbound calls in a high-volume environment.

Established strong customer relationships with personalized and empathetic interactions.

Conducted proactive claim investigations with attention to detail and analytical skills.

Applied policy coverage accurately and adhered to regulatory guidelines.

Maintained policy accurately and adhered to regulatory guidelines.

Communicated complex information clearly and professionally to stakeholders.

Demonstrated proficiency in multitasking across various technical platforms.

Intown Pediatrics Atlanta, GA

Front Office Administrator May 2022 – Sep. 2023

Greeting costumers with exceptional customer service.

Checking in/outpatients for appointments.

Collecting and verifying patient credentials and insurance.

Imputing patient demographics into EHR system.

Scheduling patient appointments.

Working daily through Phreesia and E-clinical systems.

Northside Hospital Radiology Department Atlanta, GA

Secretary Mammography Department Mar. 2018 – Nov. 2022

Receives and process breast related radiology reports on patients for all NSH imaging locations.

Ensures quality patient care by helping to establish a caring and professional environment.

Assist Radiologist and other staff physicians in procedure performance to expedite patient flow.

Consults with radiologist when ACR code or recommendation on report needs clarification.

Works within guidelines established in the policy and procedure manual and complies with all radiation safety guideline.

Maintains FDA and ACR standards as required for notification and tracking of results to patients, outcome tracking, and various reports.

Utilizes several computer systems to obtain data, compile results, cross reference and generate desired letters and reports.

Maintains and updates unresolved problem case list, certified letters, pathology results and all other requirements for outcome tracking and patient notification.

Knowledgeable of MRS, Star, Cerner systems.

Emory Healthcare Business Office Decatur, GA

Patient Financial Service Representative June 2017 – Mar. 2018

Responsible for the timely and accurate billing and collection of all hospital claims.

Reviews managed care contracts to verify accuracy of payments and follow-up that include cash payment reconciliation and/or appeals as necessary.

Troubleshoot complex claim issues for appropriate resolutions.

Process all telephone inquiries, audit finding, and mail correspondence.

Comply with all Policies and Procedures to ensure proper rules and regulations are being met.

Georgia Regional Hospital Decatur, GA

Dispatcher / Secretary Dec. 2014 – Sep. 2017

Serve as a liaison between supervisors and workers to mediate work related issues and doubts.

Receives work orders and tenders from superiors and dispatched them to personnel.

Keeps a written detailed log of all radio transmissions.

Serves as a Subject Matter Expert for visiting dignitaries, citizen groups and potential customers.

Answers phones and simultaneously keyed in data entry

Convergent / Duke Energy Atlanta, GA

Call Center Representative Mar. 2014 – Nov. 2016

Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions, and unresolved problems.

Fulfilled request by completing transactions and forwarding request.

Sold additional services by recognizing opportunities to up-sell accounts, explaining new features.

Maintained call center database by entering information.

Processed customer’s payments to correct account.

Department of Veterans Affairs / VA Regional Office Decatur, GA

Claim Assistant Mar. 2009 – Dec. 2011

Verified and keyed highly confidential veteran related data

Made outbound calls to veterans in reference to benefits.

Updated and audited changes to veteran files

Assisted clinicians and team staff with clerical, administrative, and customer services.

Entered budgetary data into a variety of forms, schedules, and reports.

Assisted with reconciling and balancing payments that were given out to veterans.

Responsible for maintaining receipt book.

Frazier Center- Early Childhood Learning Decatur, GA

Support Teacher June. 2007 – Sept. 2008

Assess students’ skills and determine their educational needs.

Adapt general lessons to meet students’ needs.

Plan activities that are specific to each students’ abilities.

Teach and mentor students as a class, in small groups, and one-on-one.

Worked as part of a team and collaborate with others to ensure the best care and education for all students.

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