Service Delivery Customer Relationship

Saima Adil

CAREER OBJECTIVE

To work for a dynamic and growing organization in challenging environment, where I can contribute to its growth while enhancing my professional abilities and skills. I am committed to the highest levels of professionalism and personal excellence.

PERSONAL PROFILE

Email: *****.***.**@*****.***

Cell # +974-********

Home# +974-********

Visa Status Husband’s Visa

Nationality Pakistani

Religion Islam

Martial Status Married

Preferred work place Doha

EDUCATIONAL BACKGROUND

Masters in Mathematics

Quaid-e-Azam University Islamabad, Pakistan.

Session 2003 to 2005.

This program of Masters in Mathematics major is included Integral Equations, Ordinary differential Equation and Calculus.

PROFESSIONAL EXPERIENCE

Standard Chartered Bank, Pakistan (www.standardchartered.com) Islamabad, Pakistan

Relationship Manager (Islamic Banking)

April 2009 to Feb 2010.

Promoted to Personal Finance Consultants due to my consistent outstanding performance as customer relationship officer in a short period. In Pakistan all Personal Finance Consultants (PFC) designation changed to Relationship Manger in July, 2009. My primary responsibilities included the following:-

Management of Service Delivery, Risk Management, Monitoring of Accounts

Developed & Prepared Marketing/Sales Plans & distribution strategy & Presentations.

Facilitate managing the branch to maximize new business opportunities and deepen existing relationship while providing quality in service delivery in an efficient manner.

Ensuring that the AML (Anti Money Laundering) policies are strictly followed by team.

Cross selling of other bank products, compliance and staff guidance while maintaining control on policies and procedures.

Standard Chartered Bank, Pakistan (www.standardchartered.com) Islamabad, Pakistan

Customer Relationship Officer

May 2008 to April 2009.

Daily entering the ATM’s on LMS and follows up from Head Office to provide the highest level of Personalized Services to consumer banking customers.

Customer Services, Customer Queries

Habib Bank of (HBL) Pakistan (www.hbl.com.pk) ISB, PK

Tele Sales Officer

Dec 2007 to April 2008.

Main Responsibilities:

Major responsibilities working as Tele Sales Officer in HBL were followings:

Management Responsibilities:

Sale the credit card and coordinates with customer and provides them product knowledge and customer services

Achieve sales target as determined in the Sales plan.

Oxford Model Higher Secondary School & Degree College Pakistan

Math Teacher and Lecturer

Feb 2005 to November 2007.

Exposure in this field includes Math teaching for higher grades for a period of 2.5 years in

Oxford Model Higher Secondary School and Degree College.

Responsibilities:

My major responsibilities as Math Teacher and Lecturer are followings

Made lesson plans for higher and degree classes.

Giving the Math lectures to secondary, Higher and Degree Classes.

Conducted tests and made reports of their progress

Helped in preparing Math study material

Personal attention to a few low graders.

Sharp and a sensible guide to students.

Analyze my methods and search for creative techniques to solve problems.

Different approach to Math is from the actual bookish methods.

PROFESSIONAL TRAINING & CERTIFICATIONS

Bank Insurance Certification

The power of positive attitude

Anti money laundering course

PERSONAL SKILLS

Excellent analytical skills

Reliable, trustworthy.

Team player with ability to constructively engage in different personality types.

Ability to work under pressure.

REFRENCE

Will be provided upon request.

Contact this candidate