Customer Service Meeting Planner
Resume:
Lokesh Wadhwa
Career Profile
: **************@*****.***
Edison (New Jersey) -08817
OBJECTIVE
Dedicated and results-driven professional with a proven track record of successful management in the retail industry, seeking to leverage my leadership skills, customer service expertise, and adaptability in a new career opportunity. Eager to transition from driving for ride-sharing services like Uber and Lyft to a challenging role that allows me to continue advancing my career while making a positive impact on a diverse range of customers and clients. SKILSS & ABILITIES
• Work Ethic • Team Management • Excellent Time Management skills
• Meeting Planner &
Schedule Management
• Exceptional Customer service
skills
• Effective Communication skills
• Persistence • Integrity • Multitasking
ACADEMICS
• Bachelor of Commerce (B. Com.) from Delhi University, Delhi, India JOB EXPIERENCE
Ride Hailer Driver, Edison NJ
Uber/Lyft Mar 2021 – Present
My Key Roles and Responsibilities as Ride Hailer includes but not limited to:
• Safe and Reliable Transportation: Provided safe and dependable transportation services to passengers using Uber and Lyft platforms, ensuring their well-being and comfort throughout the ride.
• Customer Service Excellence: Delivered exceptional customer service by maintaining a courteous and professional demeanor, addressing passenger needs and concerns, and creating a positive passenger experience.
• Navigation and Route Optimization: Utilized GPS navigation systems and local knowledge to select the most efficient and timely routes, optimizing the passenger's journey.
• Vehicle Maintenance: Conducted regular vehicle inspections, ensuring cleanliness, functionality, and safety compliance. Reported any maintenance issues promptly to maintain the integrity of the ride-sharing experience.
• Flexible Scheduling: Maintained a flexible work schedule to accommodate peak demand hours, special events, and passenger requests, including evenings, weekends, and holidays.
• Effective Communication: Clearly communicated with passengers regarding route choices, estimated arrival times, and any changes or delays during the trip, ensuring transparency and trust.
• Payment Handling: Managed fare transactions and payment processing efficiently, offering passengers a seamless and secure payment experience.
• Safety Focus: Prioritized passenger safety at all times, adhering to traffic laws and ride-sharing platform safety guidelines, and promptly reporting any safety concerns or incidents.
• Ride-Sharing Apps: Proficiently used ride-sharing apps such as Uber and Lyft to accept ride requests, track earnings, and manage schedules.
• Professionalism: Maintained a professional appearance and attitude, representing the ride-sharing brands positively and upholding their standards of service.
• Problem Solving: Effectively resolved passenger inquiries, complaints, and issues, demonstrating strong problem- solving skills and conflict resolution abilities.
• Record Keeping: Maintained accurate records of trips, earnings, and expenses for accounting and taxation purposes.
• Adherence to Company Policies: Complied with company policies, including background checks, vehicle inspection requirements, and any other platform-specific regulations.
• Continuous Improvement: Actively sought opportunities to enhance driving skills, receive passenger feedback, and implement improvements to provide an even better ride experience. Page 2 of 2
Store Manager, New York
Stony’s Food N’ News, Stony Point, NY Mar-2018 – Feb 2021 As Store Manager, my Key Skills but not limited to:
• Team Leadership: Supervised and managed a team of 4 to achieve operational excellence and exceed sales targets.
• Customer Service: Ensured exceptional customer service by training and motivating staff to deliver a positive shopping experience, resolving customer inquiries and concerns promptly.
• Inventory Management: Oversaw inventory control, including ordering, receiving, and maintaining optimal stock levels while minimizing shrinkage and excess inventory.
• Visual Merchandising: Implemented attractive and effective visual merchandising displays and store layouts to enhance the shopping environment and drive sales.
• Financial Management: Managed store budgets, monitored expenses, and maximized profitability through cost- effective operations and inventory management.
• Loss Prevention: Implemented loss prevention measures to minimize theft and safeguard store assets, including security protocols and staff training.
• Staff Development: Conducted regular performance evaluations, provided feedback, and identified opportunities for staff development and training.
• Store Operations: Oversaw day-to-day operations, including opening and closing procedures, cash handling, and ensuring compliance with company policies and procedures.
• Vendor Relations: Cultivated and maintained positive relationships with suppliers and vendors, negotiating favorable terms and securing advantageous partnerships.
• Marketing and Promotions: Collaborated with marketing teams to plan and execute store-specific promotions, events, and marketing campaigns to drive foot traffic and sales.
• Health and Safety Compliance: Ensured the store's compliance with health and safety regulations, conducting regular safety inspections and implementing corrective measures as needed.
• Customer Feedback: Actively solicited and responded to customer feedback, using insights to make improvements in product selection and service quality.
• Adherence to Company Values: Upheld company values and standards, ensuring that the store maintained a strong brand image and reputation.
• Conflict Resolution: Effectively addressed employee and customer conflicts, employing strong interpersonal and communication skills to find satisfactory resolutions.
• Continuous Improvement: Strived for continuous improvement by staying updated on industry trends, market competition, and emerging retail technologies to drive innovation and growth. PERSONAL DETAILS
• Gender: Male • Marital Status: Married
• Languages: English & Hindi • Ethnicity: Asian, India
• Work Authorization: Authorized to work in USA
- Lokesh Wadhwa
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