Customer Support Service

TEL No: +971*********

EMAIL: ***************@*****.***

Status: single

Current city: Al Ain UAE

Professional Summary

A dedicated professional with over 5 years of diverse experience in customer support, education, and training. Proficient in client education, content creation, and customer support, with a background in Web3 technologies. Currently working as a Special Needs Assistant Teacher, with experience across different industries, including insurance, smart home technology, and customer service. Eager to leverage a mix of hands-on experience in customer-facing roles and educational training to contribute to FreedX’s vision in the cryptocurrency space.

Professional Experience

1. Special Needs Assistant Teacher

Inclusion Department

Al Reef Charter School, 2024 – Present

- Assist students with special educational needs, ensuring personalized learning plans and close collaboration with teaching staff.

- Support the development of academic and social skills through tailored educational content.

2. Customer Support Agent

Publishers Clearing House of America

2022 – 2023

- Provided high-level customer service through phone calls, emails, and chats, assisting clients with queries and troubleshooting issues.

- Managed inbound and outbound customer interactions, resolving issues while maintaining high satisfaction levels.

3. Smart Home Technician – Customer Support

Vivint Smart Home Security (USA)

2021 – 2022

- Handled inbound and outbound technical support for smart home systems, assisting clients with device troubleshooting and configuration.

- Collaborated with cross-functional teams to improve customer experience and technical problem resolution.

4. Insurance Intern

Zimnat General Insurance

2020 – 2021

- Assisted in evaluating insurance claims, assessing risks, and supporting the underwriting process.

- Worked closely with senior staff to develop risk management strategies and client relations.

5. Waiter

4Cousins

2016 – 2017

- Delivered exceptional customer service in a fast-paced restaurant environment.

- Managed customer orders, handled billing, and ensured overall customer satisfaction.

PROFESSIONAL QUALIFICATION

NATIONAL UNIVERSITY OF SCIENCE AND TECHNOLOGY

: Bachelor Of Commerce [Hons] Degree in Risk Management And Insurance

INSURANCE INSTITUTE OF ZIMBABWE: CERTIFICATE OF PROFICIENCY IN SHORT-TERM INSURANCE

LIFE STYLE MEDICAL ACADEMY: CERTIFIED FITNESS TRAINER

ALISON ACADEMY

: DIPLOMA IN SPECIAL NEEDS

: DIPLOMA IN CAREGIVING

EDUCATIONAL QUALIFICATIONS

GCE “O” LEVEL Chemhondoro High School

GCE “A” LEVEL Chemhondoro High School

-Accounting: A

-Business Studies: A

-Economics: C

Certifications

1.Highfield Level 3 International Award in Emergency Paediatric First Aid and Use of an AED( Jan 2023)

Key Skills

Strong background in customer support and client education

- Experience in training and content development

- Excellent communication skills, both written and verbal

- Knowledgeable in cryptocurrency, blockchain, and Web3 technologies

- Proficient in customer service platforms (e.g., Zendesk)

- Ability to work in a fast-paced, dynamic environment

CAPABILITIES

Computer literate in PowerPoint, MS Excel, and MS Word

Effective communication skills

Adaptability and confident

Analytical skills and attention to detail

Organisational skills

Teamwork and high integrity

Enthusiasm and motivating

Contact this candidate