Technical Support Customer
Resume:
DEAN STEPPLER
Littleton, CO *****
************@*****.***
Desire position as: Field Technician, NOC Monitoring/Surveillance, Field Evaluator, Victim Advocate, Contact Tracer, Technical Support, Technical/Customer Support
EDUCATION
Bachelor of Science in Business Administration/Information Systems
University of Colorado, Colorado Springs, 1992 to 1996
A.A.S. in Electronic Engineering Technology
Pikes Peak Community College 1980 -1981
WORK EXPERIENCE
Field Interviewer
WESTAT INC. - Denver, CO
April 2018 to Present
Was a Field Interviewer on the Population Assessment of Tobacco and Health (PATH) study. PATH collects information on tobacco use and examines attitudes about tobacco use as well as the short- and long-term health effects of such use.
Assessment Administrator
WESTAT INC. - Denver, CO February 2016 to April 2018
Worked with primary and secondary school students as an Assessment Administrators for the National Assessment of Educational Progress (NAEP). We conducted assessment sessions using tablets in participating schools. In addition to conducting the assessments, I, also, assisted with other assessment-related activities.
Test Technician
Sparton Medical - Frederick, CO
September 2011 to August 2015
Test and troubleshoot plasmapheresis medical equipment. Required both electronic and mechanical resolution ability.
Technical Support
Comcast Business Systems
June 2008 to February 2011
Provided technical assistance to Comcast commercial customers. Configured. administered, and resolved Static IP/DHCP +issues. Troubleshoot and isolate network, LAN, e-mail, DNS, RF gateway,
EMTA, router and modem connectivity/stability issues. Troubleshot complex EMTA/Voice issues utilizing several telephony applications including BACC, BTS, NNOC, SAR, and UMS.
Monitoring Cyber/Threat Technician -
MX Logic
July 2006 to July 2007
Worked in the NOC of the Threat Department. Assisted in purging spam email by writing text and regular expression rules. Monitored and proactively reacted to virus and worm outbreaks. Analyzed
spam for unauthorized bulk email, phishing scams, spambots, and open relays. Utilized Oracle's Siebel Ticketing System for documentation, Tier assignment, escalation and follow-up.
Service Engineer
Aztec Professional Services July 2005 to July 2006
Responsible for set-up, maintenance and repair of approximately 250 high volume Xerox Copiers. Job required strong multitasking, time management, and team skills.
Help Desk/Hardware Coordinator
Northrop Grumman
January 2004 to January 2005
Responded to all calls on network, connectivity, MS Office, hardware and computer peripheral issues. Dispatched customer service requests to Field Service Technicians or subcontracted maintenance providers. Followed up with customers to ensure complete customer satisfaction. Documented all incidents in Remedy problem tracking system. Utilized Remote Desktop and NetMeeting to expedite resolution time.
Network/Communications Technician
Lucent Technologies
Dec 2000 to November 2003
Independently monitored and maintained 5ESS Voice Switch and other various network devices. Performed diagnostics, utilized routine maintenance commands, and prescribed escalation procedures to retire alarms. Dispatched and worked with on-site maintenance personnel. Responsible for entering and updating records in Remedy Database, and for performance management. .
Network Technician - Turned-up and tested optical, data, wireless, and voice network devices utilizing SUN Solaris and HP/UX operating systems. Confirmed network visibility and connectivity. Required daily interaction and communication with System Engineers and management.
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