Customer Service Team Member

EMPLOYMENT HISTORY

Correctional Corporal

Arkansas Department Of Corrections, 326 Lee Road, Brickeys Arkansas — Oct 2023 - Present Promoted public safety as a key representative of the Arkansas Department of Corrections Connected released inmates with vital resources, aiding their reintegration into society Guided inmates on post-release expectations, fostering a smoother transition Participated in outreach events, boosting the facility's public image and community relations Played a significant role in reducing re-offending rates through effective reentry facilitation Cashier

Bass Pro Shops At The Pyramid, 1 Bass Pro Drive — Jul 2022 - Sep 2023 Managed cash transactions with customers

Assisted in maintaining store cleanliness

Provided excellent customer service

Resolved customer complaints swiftly

Waiter

Applebee's Bar & Grill, 208 Service Road — Jan 2022 - Jul 2023 Served as a collaborative team member in a fast-paced environment Demonstrated authoritative knowledge of menu items to customers Showcased enthusiasm and detail-focus in greeting and serving customers Applied analytical skills in multi-tasking and problem-solving Contributed to a supportive dining atmosphere, enhancing customer retention 807 Mimosa Drive West Memphis, AR 72301 • 870-***-**** • ***************@*****.*** Anijah Jones

Correctional Corporal with a proven track record in inmate supervision and reintegration, effectively reducing re-offending rates by connecting individuals with essential resources for a smoother societal reentry. Formerly a Waiter at Applebee's Bar & Grill, where deep knowledge of menu items and a supportive dining atmosphere boosted customer retention. Equipped with strong leadership and communication skills, eager to leverage these in a role demanding high vigilance and team coordination.

EDUCATION

Dental Assisting

Concorde Career College, Memphis, TN — Jul 2022 - Dec 2022 Charter School

The Academies Of West Memphis, West Memphis, AR — May 2021 - May 2021 COURSES

firearms, dental assistance, academy training

Arkansas Department Of Corrections

SKILLS

leadership

Experienced

customer service

Experienced

Communication

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