Warehouse Manager

Debbie Honore

Richmond, TX 832-***-**** ***********@*******.*** www.linkedin.com/in/debbie-honore CUSTOMER SERVICE EXCELLENCE • RETAIL LEADERSHIP & TEAM DEVELOPMENT Operations Management Executive with 15+ years of experience in retail management and logistics driving operational excellence leading product management, retail merchandising, supply chain, and analytics. Demonstrated expertise in leading diverse teams, optimizing operational processes, and implementing strategic initiatives that drive growth and enhance efficiency. Proven track record in managing large-scale operations, fostering team cohesion, and achieving significant financial performance improvements across various retail environments. Summary Qualifications

Inventory Management Logistics Coordination Team Leadeship Strategic Plannning Quality Control Customer Satisfaction Process Improvement Budget Management Vendor Negotation Performance Metrics Cross- fuctional Collaboration Staff Training & Development Supply chain Management Data Analysis & Reporting Operational Efficiency Online Order Fulfillment Kronos NetSuite Leadership in Action

Operations Manager Nellis Auction LLC Katy, Texas 02/2023 - Present

Manages the auctioning and extensive inventory of over 9,000 units daily for Online Amazon's reverse logistics products, which generates a net revenue of USD$10M.

Lead daily operations, auction bidding, quality control inspections, shipping, and unloading trucks to achieve the goal of delivering < 1,800-unit deliveries to customers daily. 170,000 SQ FT Warehouse

Effectively manages a diverse team of 250 employees. Provide hands-on guidance and support to all team members, ensuring their success and overall productivity.

Store Manager Joann’s Fabric & Crafts Store Houston, TX 02/2022 – 02/2023

Fostered individual growth and promoted team cohesion among a group of 20 team members, resulting in exceeding our targets for Customer Satisfaction Score (CSAT) and Customer Complaint Rate (CCR), enhancing Net Profit Margin (NPM), and Sales Revenue (SR).

Successfully implemented strategic initiatives that resulted in the achievement of a remarkable USD$5M growth performance.

Facilitated efficient daily unloading and sorting of freight per company protocols. Assistant Store Manager Lowes Houston, TX 01/2019 – 02/2022

Engaged with senior executives across multiple domains and led a team of 200 Associates within a “big box” store location with sales >USD$70M.

Recommended and implemented operational strategies for Stock Sales Ratio (SSR) contributing to an Inventory Turnover (IT) of USD$130M.

Monitored customer service desk activities, and operational activities daily (checkouts, returns, overrides, till audits, product staging) to improve Average Transaction Value (ATV). Additional Relevant Experience

Store Manager Shoe Fetage' LLC Houston, TX 08/2008 – 12/2018 Yielded over USD$1.5M in annual sales for high-end women’s boutique. Amplified Social Media visibility, driving revenue growth by 35%.

Store Manager Pumpkin Patch Houston, TX 03/2007 – 07/2008 Negotiated the acquisition of store space for five (5) international Children’s Clothing company locations. Achieved over USD$3M in annual sales revenue and reduced overall shrink to 0.12% with team of 25 Sales and Management Associates. Education & Certications

Bachelor of Science (B.Sc.) - Business Management (Pending Graduation) Southern University, New Orleans, LA

Continuous Improvement Professional Award

Management and Strategy Institute, Downingtown, PA (2024) Project Management/Lean Processing Certified (PM-LPC) Management and Strategy Institute, Downingtown, PA (2024) Project Management/Lean Processing Certified (PM-LPC) Management and Strategy Institute, Downingtown, PA (2024) Executive Management Certified (EMC)

Management and Strategy Institute, Downingtown, PA (2024) Six Sigma Green Belt Certified (CSSGB)

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