Customer Service Representative
Resume:
Lucia Gomez
Customer Services, Customer Support
*********@*****.***
Colorado Springs, CO 80910
Willing to relocate anywhere
Summary
A resourceful customer service representative with 20+ years' experience working in diverse environments including office, call center, and retail where I utilized verbal and written communication and problem solving skills to serve a diverse population. Work experience
Customer Service Representative
Slomin's - Colorado Springs, CO
August 2022 to March 2024
Accepted calls from Oil and Boiler customers. Assisting with troubleshooting their boiler and scheduling a technician if needed, Assisting customers with account information and scheduling a oil delivery, processing payments for customers. Deposit Services Representative
USAA - Colorado Springs, CO
October 2020 to March 2021
Assisting customers with their banking needs. Deposits, CD, explaining their bank accounts information and transfer of funds from one account to another. Home Advisor
Advisor - Colorado Springs, CO
March 2019 to August 2020
Receive calls from contractors, assist them with disputes, billing and educating on how to access their accounts and location best coverage for their company.. Customer Service
InnoSource - Colorado Springs, CO
October 2018 to February 2019
Answer calls
Review billing with customer.
Listen to complaints, solve issues and retain customer. Transporter
HERTZ - Colorado Springs, CO
June 2018 to October 2018
Transport Vehicles to destination ● Pick up customers and transport to Hertz location ● Deliver customers to their destination
Driver
Lyft - Colorado Springs, CO
May 2018 to October 2018
Pick up my customer, greet them kindly.
Listen to my customer and give helpful feedback.
Drop customer at their desired destination
1 year of experience driving
Customer Service
Retention - Colorado Springs, CO
February 2012 to October 2016
Answer calls from customers review the plan they are currently on. Review billing with customer.
Listen to complaints, solve issues and retain customer. Intake Coordinator
Medical Intake - Colorado Springs, CO
October 2007 to January 2012
Answer calls from a Doctor office.
Listen clearly to their needs
Submit for the correct pre authorization
Submit the information to be processed.
Education
Harrison High School
Skills
Customer Service
MULTITASKING - 10+ years
Driving
MS OFFICE - 10+ years
Office Experience
Microsoft Word
Typing
MICROSOFT OFFICE - 10+ years
DATA ENTRY - 10+ years
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