Customer Service Data Entry

SASHA SPROSS

***** * ***** ***. ****, AZ *****

Cell: 480-***-**** Email:***********@*****.***

ADMINISTRATIVE SUPPORT CUSTOMER SERVICE

Dynamic, determined, business unit professional and manager with 15 years of strong Customer Service orientation and demonstrated record of success within a corporate environment. Analytical with attention to details. A consistent high performer with the ability to multi-task and work under pressure. Excellent interpersonal and communication skills. Additional skills include:

Microsoft Office PowerPoint Time Management

Microsoft Word Data Entry Inventory Control

Excel Mentoring Supply Management

EXPERIENCE

OrthoArizona - March 2024 - Present

Medical Records Representative

In a fast paced environment, transmitted, routed, faxed and mailed patient records through online patient portal or hard copy for patient pick up. Meticulously paid close attention to detail for accuracy for Dr’s correspondence and records. Closely worked with all departments for proper routing and procedure of documents. Worked as liaison between patients and HIPPA officer as needed. Processed mail on a daily basis and routed to proper departments and patients. Took up to 30 calls daily from patients for various reasons such as: patient login issues, patient record orders and giving ETA’s while balancing daily tasks. completed 20 patient records daily per KPI’s and patient service level agreement. Worked in EMR systems such as: Athena, Phreesia, InteliChart, Word, Excel and Outlook, as well as navigating different hospital portals to pull Dr’s operative reports. OrthoArizona - September 2022 - March 2024

Patient Services Specialist

Graciously greet and check in patients at the front desk in a timely and friendly manner, while on average answering 30 plus calls a day and taking care of patient needs such as: scheduling for physical therapist, routing as needed, scanned in patient medical charts, documents and registering patients. Collected vital information from patients: co-pays, co-insurance, deductibles, scanned ID cards, insurance cards and referral and orders from the patient's doctor with the utmost accuracy, while maintaining HIPAA compliance. Worked on Proxy Box sending physical therapy orders through patient portal. Closely worked with fellow co-workers to solve patient issues. Worked on medical CRM’s Athena and Phreesia to maintain patient medical charts in an efficient manner. Maintained and organized the lobby area at the end of the day and prepped patient charts for the next day. My Home Services - September 2021-September 2022

Outbound Sales Adviser

Reached out to current customers to sell service warranties to the company’s water softener division called, Aqua Bright. On average made 100 calls a day and tracked sales and call cadence through SalesForce and managed leads from Excel and communicated regularly with management on new sales and areas of opportunity. Used Docusign on a daily basis to write up new customer service agreements to email. Gave current customers excellent customer service to customers and directed questions to support when needed.

Desert Behavioral Health - April 2021-July 2021

Office Manager/Receptionist

Answered inbound calls from patients and potential patients looking to schedule an appointment for counseling sessions, on average spoke to 40 people a day. Collected insurance info and regularly called insurance companies for co-payment info, also used insurance online billing sites as well, and created and updated patient files for HIPPA compliance. Greeted patients as they came in, collected co-payments. Prepared the Dr’s day by organizing patient files by set appointment. Also made trips to OfficeMax for office supplies and ran deposits to the bank at the end of business each day.

Verra Mobility (Temp through Ajilon) - December 2020 - April 2021 Customer Service Rep

Answer inbound calls for clients in a fast paced call center, that need troubleshooting and assistance to pay off their road violations and toll fees. The end result is so the client can rent a vehicle again and get their name off the Do Not Rent List. Successfully take between 60-80 calls a day, safely and effectively handle sensitive client information such as: credit card information, address and phone numbers. Highly effective at first call resolution and the top 2% of the department team at client resolution. All information is stored using a CRM system.

My Home Solutions, Chandler, AZ - June 2018 - July 2020 Department Scheduler

Created positive customer experience by scheduling maintenance appointments for customers water softeners and conducting outbound calls to set customers up with maintenance contracts. Used Salesforce for CRM purposes and DocuSign to create the contract. Exceeded monthly sales goals for new contract signups and developed excellent communication skills with customers and coworkers as well as excellent data entry skills and critical attention to detail.

Sam’s Club, Gilbert, AZ – August 2017 – June 2018

Team Member Cashier

Greet guests with a positive attitude, rang out guest efficiently and quickly. Successfully upgraded guest memberships to Plus membership status 80 percent of the time, also successfully sold Sam’s Club credit card to all guests. During down time kept up positive appearance and area clean and presentable. Subject matter expert on all matters relating to store products and location in store, crossed trained in other departments such as: café, Deli and freezer section to keep myself valuable to Sam’s Club and its guests. Target Super Store, Mesa, AZ - November 2016 - December 2016 Seasonal Cashier

Greeted and rang out Guests at the cash register and self-check out cash register. Top producer of selling Target Red Cards, down time consistent with reorganizing register line of necessary items like bags, candy bars and magazines, volunteered to work in other parts of the store when asked. GC Services, Mesa, AZ -August 2016 - September 2016 Apple Care Customer Service

Took incoming calls from Apple customers regarding technical, billing and order questions. Triaged calls and questions via email to the correct departments, documented calls in customer relations management system on PC and MAC.

Color Bar Salon, Surprise, AZ – June 2011 – June 2014 Hair Stylist

Employed various styling methods to style hair to include precision cuts, coloring, and men’s styles using advanced equipment. Called upon to perform hair styles for special occasions.

Regis Hair Salon, Tucson / Surprise, AZ – September 206 – May 2011 Retail Sales/Hair Stylist

Performed retail sales function in addition to hair styling activities. Worked closely with vendors and customers in support of company products and resolutions. Performed POS system closings at the end of the day and reviewed profit and loss spreadsheets with salon manager. Cost Cutters, Tucson, AZ - August 2001 – September 2006 Hair Stylist/Manager

Provided management oversight for an eight chair salon. Managed staff of six stylists. Increased store profitability through a reduction in waste and balancing stylist schedules that led to a significant savings in operating costs; awarded a succession of management bonuses. Participated in new stylist selecting process and scheduled staff hours to meet customer needs. Trained new incoming stylists. Served as “Go to” person for staff issues and concerns.

EDUCATION/TRAINING

Allure Career College of Beauty (Tucson, AZ)

Graduate of Flowing Wells High School (Tucson, AZ) Training Sessions:

Regis Salon Managerial Training, Regis Corporation Cut and Color Courses

Brazillian Blowout Straightening Systems

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