Sales Support Service Representative

SUMMARY

Ability to identify and understand organizational processes

Effectively communicate strategic plan and state goals

Ability to think rationally and creatively

Effective time management

Ability to multi-task

Ability to self-manage and prioritize needs

Proven leadership skills

Proficient in fast paced environment

Ability to satisfactorily meet the needs of internal and external customers

Proven analytical and problem solving skills

Ability to identify and skillfully coach behavior patterns

Effective verbal and written communication skills

A.K.S. COURIER (OCTOBER 2014 – Present)

SUPERVISOR/COURIER

Secured new contracts as well as maintained current relationships

Delivered products as well as clients to locations throughout the Midwest region

COX COMMUNICATIONS (OCTOBER 2009 – Oct 2014)

SALES SUPPORT OCTOBER 2009 – DECEMBER 2011

Assisted internal and external customers with order processing for new and existing customers

Consistent top performer throughout tenure

Exemplified leadership by example

TELEMARKETING DECEMBER 2011 – CURRENT

Implementing orders for existing customers

Multiple stellar seller as well as W.O.W recipient

TCIM (JANUARY 2008 - OCTOBER 2009)

SALES REPRESENATIVE - JANUARY 2008 – MAY 2008

Responsible for representing TCIM Services client’s products to the client’s customers in a courteous, professional and effective manner.

SALES TRAINER MAY 2008 – OCTOBER 2009

Provided coaching, mentoring and facilitated training to ensure specialists were given a solid foundation of general job knowledge. This helped to provide new hires with fundamental knowledge necessary to successfully perform job requirements.

Mentored specialists concerning effective call handling, call control, and practical decision-making.

AT&T/ SINGULAR WIRELESS (FEBRUARY 2000 – AUGUST 2006)

CUSTOMER SERVICE REPRESENTATIVE - FEBRUARY 2000 – NOVEMBER 2002

Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims

TECHNICAL SUPPORT REPRESENATIVE - NOVEMBER 2002 – AUGUST 2006

Answer incoming customer calls and provide assistance for registration, email creation, physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshooting

Interact and coordinate with other departments to resolve customer issues

Interpret customer records and repair tickets

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