General Manager Business Development

AW

ALEC WAAS

*******@*****.*** 318-***-**** Verona, PA 15147

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Recruiting and hiring

Workflow Planning

Loss Prevention

Business Development

Branding

Account Management

Joe's Crab Shack Pittsburgh, PA

General Manager

11/2015 - Current

Administered employee discipline through verbal and written warnings. Recruited, interviewed and hired qualified staff for open positions. Enhanced operational performance by developing effective business strategies, systems and procedures.

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Directed or coordinated financial or budget activities to fund operations and maximize investments.

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Ruby Tuesdays Restaurant Shreveport,

LA

General Manager

01/2013 - 11/2015

Administered employee discipline through verbal and written warnings. Recruited, interviewed and hired qualified staff for open positions. Enhanced operational performance by developing effective business strategies, systems and procedures.

Tracked monthly sales to generate reports for business development planning.

Built and maintained loyal, long-term customer relationships through effective account management.

Designed sales and service strategies to improve revenue and retention. Trained employees on duties, policies and procedures. Guided management and supervisory staff to promote smooth operations. Led employee evaluations with constructive feedback to boost performance.

Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Longhorn Steakhouse Atlanta, GA Monitored kitchen staff to ensure compliance with company expectations Summary

Skills

Experience

Director of Culinary Operations

06/1996 - 01/2012

of taste, speed and presentation.

Streamlined kitchen functions through supply reorganization and communication with front-of-house manager.

Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. Coached staff on strategies to enhance performance and improve customer relations.

Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Lyman High School Longwood, FL

High School Diploma

06/1986

GM of the year 2019

Senior mentor 2008-2010

Community Service Award 2011

8 sales growth awards from 2006-2012

Education and Training

Accomplishments

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