Customer Service Call Center

RAJESH RAMCHANDANI

***.**@*******.*** 336-***-**** Cary, NC 27511

Summary

I am bringing in 25 -30 years of Customer service experience

Detailed Customer Retention Specialist with a 5+ year background in the Loyalty customer retention arena. Excellent computer knowledge to work with 5-7 systems at one time.

Customer-centric Call Center Representative recognized for extraordinary service, swift issue resolution and exceeding established call-per-hour targets. Brings 20+ years of experience supporting the sales and resolutions. Provides consistent attainment of deadlines and 100% customer retention rating.

Hardworking Customer service rep accustomed to fast-paced Inbound call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives.

Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service in English and Hindi.

Precise Sales Manager with 5+ years of managerial experience. Expert in all type product sales and streamlining procedures for optimized sales and productivity. Fantastic attention to detail and inspire employees for best-in-class service.

Skills

Excellent communication skills

Customer service experience

Negotiation abilities

Knowledge of sales retention

Call Center Operations

Inbound and Outbound Calling

Direct sales

Customer relations

Salesforce Management

Analytical

Active listening

Critical thinking

Leadership

Friendly, positive attitude

Sales Techniques

Issue and conflict resolution

Experience

AT&T Greensboro, NC

CSR1 /Loyalty Care Representative

01/2016 – 11/2022

Answered 55+ inbound calls per day and reviewed account and service histories to identify trends and issues

Experience, dealing with business customers providing them with the best and personal / professional Customer-Service experience they should receive also have achieved top prizes in sales & also meeting all the stats to receive bonuses

Making sure customer issues are resolved in timely manner and their account are noted properly so its easier if they have question when they call back the next rep knows what was done in the prior call also work with 6-7 different systems to resolve the customer issues.

Promoted customer retention by using exceptional interpersonal skills.

Performed customer negotiations to reach fair conclusion for both business and customer.

Displayed strong telephone etiquette, effectively handling difficult calls.

Explained new products and services to customers.

Consistently met service team sales targets and call handling quotas consistently.

Improved service quality and increased sales by developing strong knowledge of company's products and services.

Exceeded team goals and collaborated with staff to implement customer service initiatives.

Achieved high sales percentage with consultative, value-focused customer service approach.

Beavex Kernersville, NC

Customer Service Representative

08/2004 - 11/2015

Established long-term customer relationships through prompt and courteous customer service

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Documented conversations with customers to track requests, problems and solutions.

Assisted customers in making payments on accounts and setting up payment plans.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Reviewed customer account information to determine current issues and potential solutions.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Consulted with customers to determine best methods to resolve service and billing issues.

Abc Phones NC

Sales Rep

01/2001 - 04/2003

Cold-called prospective customers to build relationship

Greeted store customers promptly and responded to questions with knowledgeable service

Completed documentation for product and service sales

Maintained productive relationships with existing customers through exceptional follow- up after sales

Generated high volume of referrals

Updated databases with customer and sales information

Established new customer accounts

Created strategies to develop and expand existing customer sales, which resulted in a 70% increase in monthly sales

Demonstrated that customers come first by serving them with a sense of urgency

Worked as a team member to provide the highest level of service to customers.

New York Fashions Kinston, NC

Store Manager

07/1990 - 12/2000

Delivered excellent customer service by greeting and assisting each customer

Addressed customer inquiries and resolved complaints

Stocked and restocked inventory when shipments were received

Reorganized the sales floor to meet company demands

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts

Fulfilled customer shipping needs using UPS and USPS methods

Maintained daily record of all tansactions

Wrote order supply requests to replenish merchandise

Addressed and corrected sales staff communication issues in a tactful and effective manner

Contributed to merchandising ideas at team sales meetings.

Education and Training

VPM Kannda High School

HIGH School Diploma

01/1984

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