Customer Service Data Entry

Barbara D. Perkins

573-***-**** *****************@*****.*** Jefferson City, MO

PROFESSIONAL SUMMARY

Customer service professional with 15+ years of experience in diverse industries, specializing in remote customer service and call center roles. Proficient in handling customer inquiries, providing exceptional service, and resolving complex issues. Skilled in utilizing various software applications, conducting data entry, and maintaining effective communication with customers and team members. Committed to delivering high-quality support and enhancing customer satisfaction.

CORE COMPETENCIES

Call Center Operations Office Administration Customer Service & Support Leadership Remote Communications Escalations Problem Resolution Data Entry & Management Microsoft Office Suite Inventory Management Team Collaboration & Training Sales & Product Knowledge Sales & Marketing Social Media Administrative Support IT & Software Proficiency Microsoft Office Suite

PROFESSIONAL EXPERIENCE

CNG, INC, Jefferson City, MO Nov 2023 – Jul 2024

Office Manager

●Served and educated customers on product portfolio and individualized solutions, maintaining a high standard of customer service and operational excellence.

●Managed loan process from eligibility assessment to finalization, and oversaw bank transactions related to loans, including processing and managing both new and existing loans.

●Managed cash transactions, currency count, bank deposits, reconciliations, and sales reports.

●Conducted outbound sales and collection calls in accordance with federal regulations.

FISERV Mar 2022-– Nov 2023

Merchant Customer Support Specialist (Remote)

●Provided escalation-level support for remote deposit and digital check scanner products.

●Diagnosed and resolved complex merchant issues using various programs and coordinated with external partners for issue resolution.

USAA Banking via TTEC, Springfield, MO Jan 2020 – Mar 2023

Member Service Resolution Representative (Remote)

●Provided 3rd-party call center support services for various companies, managing inbound inquiries related to banking services (checking, savings, cards).

●Professionally managed high-volume inbound calls relating to customer issues.

●Collaborated with team and supervisors to resolve issues and improve service quality.

Uniforms PRN, Springfield, MO Apr 2019 – Feb 2020

Sales Associate

●Assisted customers with product knowledge, selection, and orders in-store and via phone.

●Managed stock work, price markdowns, and department maintenance tasks.

●Collaborated with coworkers to achieve sales goals.

Goedekers, Ballwin, MO Sep 2017 – Mar 2019

Purchasing Specialist

●Provided administrative and clerical support and managed data entry tasks within purchasing department.

●Managed inventory, generated POs, communicated with vendors regarding stock status, and tracked order status to ensure on-time delivery.

Nordstrom, St. Louis, MO Jul 2013 – Sep 2017

Various Roles (Inventory, Stock, & Web Teams + Nordstrom Rack Retail)

●Assisted customers with specialty purchases and other department sales.

●Managed department maintenance, stock work, and re-merchandising.

●Led the men's department as a liaison for customer and employee needs.

●Processed inventory and managed logistics, ensuring accurate and efficient operations.

ADDITIONAL EXPERIENCE

Saffee’s, Head Cashier, 2006 – 2012

Missouri Secretary of State, Tech II, 2000 – 2006

EDUCATION

Columbia College, Jefferson City, MO, 2004

Chi Omega Sorority

HONORS & ACTIVITIES

●Future Nordstrom Leader Management Program, 2016

●International Order of Rainbow for Girls, Grand Cross of Color

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