Pharmacy Technician Customer Service

Ashley Ann Smith

** ******* ***** *

East Hanover, NJ 07936

862-***-****

PRESENTATION OF QUALIFICATIONS

Excellent verbal and communication skills

Outstanding problem solver

Great with accessing needs of customers and identifying barriers 2022-2024

LDI CONNECT

Contracts Administrator

• Document preparation prior to contract process

• Give a guideline regarding contract process

• Issue the quotations to the clients

• Support inbound contracts depending upon the business environment

• Register the payment plan to internal system and communicate with AR for accurate invoicing

• Support communication btw AR and customer AP in case of payment issues 2016-2019

CVS HEALTH PBM

Certified Pharmacy Team Lead

• Supervised 23 workers daily and trained new employees

• Support backend of warehouse; ie label printing and collating

• Inspect and fix orders being packed to ensure quality

• Organize work production in computer system using emails and excel charts

• Trained team on new software platforms

2014-2016

Certified Pharmacy Technician II

• HBS system canceling order, adding text, and redownloading the order

• CATS system clearing vsm, printing orders, and destroyed prints 2008-2014

Pharmacy Technician ( Retail )

• Typed out and entered prescriptions in to management system.

• Handled productions of various types of medications.

• Counted and verified medications for appropriate dispensing by pharmacist.

• Checked prescriptions for accuracy; cross-checked prescriptions from physicians written for customers to prevent possible allergic reactions and to assure appropriate medication is dispensed.

• Handled patient inquiries, questions to assure customer satisfaction is achieved.

• Fulfilled order refills directly from physician’s offices.

• Verifications of changes in medications.

• Inventory Control

Pathmark

Pharmacy Technician 2005 - 2008

Customer Service Representative 2001 - 2005

Skills

-Over 11 years customer service experience and 8 years of pharmaceutical experience

-Strong sense of responsibility and time management skills

Expert knowledge of HIPPA Laws

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