Customer Service Delivery

Aneeq Butt

***** ****** ******* ******** ******** 20165 • 407-***-**** • *************@*****.***

Professional Summary

Dynamic and results-driven professional with over 15 years of experience in customer service, operations management, and team leadership across diverse industries. Proven track record of enhancing operational efficiency, driving customer satisfaction, and leading high-performing teams to exceed organizational objectives. Adept at strategic planning, problem-solving, and fostering a collaborative work environment. Seeking a leadership role where I can leverage my expertise to drive business growth and innovation. Key Strength and Skills

• Customer-focused and solutions-oriented

• Excellent communication and interpersonal skills

• Skilled in safe forklift driving and warehouse operations

• Proficient in crisis management and problem-solving

• Strong leadership and team management abilities

• Strategic planning and operational efficiency

• Ability to perform intensive manual labor

Professional Experience

Call Operator and Dispatcher

Taxi People: Aylesbury, United Kingdom

June 2021 - October 2024

• Managed high-volume inbound and outbound calls, ensuring customer satisfaction and timely service delivery.

• Coordinated dispatch operations, optimizing routes to enhance customer experience and minimize wait times.

• Utilized advanced dispatch software for real-time vehicle tracking, ensuring optimal resource allocation.

• Resolved customer complaints with tact and diplomacy, maintaining a positive company reputation.

• Developed strong relationships with customers and team members, promoting a collaborative work environment.

Supervisor and Floor Manager

Head Office, Bahria Town Rawalpindi Pakistan

June 2021 - October 2024

• Supervised a team of call operators and dispatchers, providing guidance and training to enhance team performance.

• Streamlined office operations, reducing costs and improving service delivery through efficient processes.

• Collaborated with senior management to develop strategic plans aligning team goals with organizational objectives.

• Analyzed operational data to identify trends and make informed decisions enhancing service quality.

Delivery Driver / Warehouse Associate

New York City and Surrounding Areas

April 2016 - 2021

• Managed packing, tracking, and delivery of orders, ensuring timely and accurate service.

• Conducted pre and post-trip safety inspections, maintaining high safety standards.

• Facilitated shipping and receiving operations, efficiently managing inventory and logistics.

Warehouse Associate / Forklift Driver

Toys R Us, Flanders, NJ

June 2015 - April 2016

• Operated turret machines and forklifts in compliance with OSHA standards, ensuring safe material handling.

• Achieved "100% Club" status for consistently meeting production targets. Front End General Manager

Satluj Corp. T/A Baadshah Restaurant, Parsippany, NJ July 2011 - June 2015

• Enhanced guest satisfaction by providing superior food and beverage experiences.

• Managed daily operations, including staff scheduling and inventory management.

• Developed and delivered training programs for front-end personnel, ensuring high service standards.

Merchandiser

Dr. Pepper and Snapple Group, Charleston, WV

August 2007 - July 2011

• Managed inventory and stock displays, ensuring product availability and quality.

• Provided excellent customer service, resolving inquiries and maintaining product presentations.

Waiter/Host

Satluj Corp. T/A Baadshah Restaurant, Parsippany, NJ September 2004 - July 2007

• Delivered exceptional customer service, managing guest orders and ensuring a welcoming dining experience.

EDUCATION

High School Diploma 2002

REFERENCES

Available upon request.

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