Customer Service Health Care
Resume:
LINA FLETCHER
*************@*****.***
SUMMARY
Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Demonstrated ability to handle high volume calls, active listening skills, and capable of resolving customer complaints in a professional manner.
SKILLS
Knowledgeable of Medical Terminology
Customer Service Professional
Skilled with Schedule Management
Capable of Navigating Medical Records
Well-informed on various health care coverages
Familiar with assisting clients with payment arrangements
EXPERIENCE
Center for Disability Rights: Home Health Aide - Rochester, NY 2015-Current
Perform light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
Assist with all activities of daily living, such as bathing and dressing.
Accompany client to medical appointments and shopping
Maximus: Customer Service Representative - Rochester, NY 2016-2019
Answered all consumer questions regarding insurance eligibility and coverage.
Assisted callers with issues and concerns regarding their health care coverage.
Provided information on health insurance options and assisted with health care application.
Ensured all consumer data was entered into system accurately and in a timely manner.
Friendly check Services: Assistant Manager - Fayetteville, NC 2011-2015
Handled customer calls to assist in resolving of issues, problem solving and responding to inquiries.
Provided support and oversight to customer service teams to ensure smooth service delivery.
Performed daily audit of consumer records and safe contents.
Responsible for opening/closing of daily operations.
paterson community health services: Administrative Assistant - Paterson, NJ 2009-2011
Responsible for managing physician’s schedules.
Maintained/updated patient’s records.
Verified accounts funds and performed accounts receivable responsibilities.
EDUCATION AND TRAINING
Medical Insurance Billing and Coding Certification 8/2006
Center for Employment Training: Durham, NC
High School equivelency
Center for Employment Training: Durham, NC
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