Administrative Assistant Customer Service

**/**** - **/**** ******** Service

Crosson Logistics, Rainbow City, AL

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

07/2020 - 12/2023 Administrative Assistant

NDW Machine, Prarie Grove, AR

Manage and maintain executives' schedules.

Make travel arrangements for executives.

Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.

Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives. Answer phone calls and direct calls to appropriate parties or take messages. 05/2022 - 12/2022 Insurance Agent

American Income, Fort Smith, AZ

Manage and maintain executives' schedules.

Make travel arrangements for executives.

Kathryn Dickie

202 Ann Street, Apt 1

Gadsden, AL 35905

Phone: 256-***-****

Email: *****************@*****.***

Objective

Professional and organized administrative assistant with years of experience generating and sharing reports and managing team schedules. Self-motivated team player with expertise in customer-focused customer service.Problem-solver and creative knowledge to maintain a 99% satisfaction rate. Ability Summary

Communication

Office 365 Suite

Organization

Problem-solving

Data entry

Employment History

Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.

Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives. Answer phone calls and direct calls to appropriate parties or take messages. 06/2021 Business Administration

No degree provided

Bryant & Stratton College, Buffalo, NY

General High School Curriculum

High School Diploma

Crossville High School, AL

CSA Awareness

HAZMAT Materials Training

Autorized Representative Air Cargo Security

Air Cargo Security For IACSSP Change 9

References Available on Request

Education History

Occupational Licenses, Certificates and Training

Detailed References

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