Customer Service Representative
Resume:
Marquetta Garrett-Mitchell
Louisville, KY *****
*************@*****.***
My objective is to continue my growth and expand my knowledge in the customer service field. To be an asset to the hiring company as I have a strong background in customer services. Willing to relocate to: Anywhere in the USA
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Waste Managment-Phoenix, AZ
April 2024 to Present
• Take incoming as well as Outbound calls Using Salesforce and Genesys systems.
• Assist customers with account setup.
• Assist customers resuming and canceling accounts.
• Take payments.
• Answer any questions about invoice.
• Place in tickets for various reasons including missed pickups and delayed service.
• Email dispatch using Microsoft Outlook.
• Process payments
• Assistance with understanding the customers invoice Customer Service Representative
Upgrade-Phoenix, AZ
August 2023 to Present
• Takes inbound calls for applications, questions, concerns and technical issues.
• Make outbound calls to assist applicants with completing apps.
• Assist applicants fill out applications for products offered through upgrade.
• Data entry.
• Follow company and legal procedures to ensure the applicant PII is safe.
• Preform technical trouble shooting for applicants to retrieve access (resetting email, escalating issues to correct department).
• Transfer when necessary to appropriate departments to further assist customers.
• Participate in team functions as a planner to ensure our customer service. representatives have all the tools need to provide excellent customer service.
• Assist new customer service representatives by performing side by sides where they can observe and participate in learning the system and hands on process.
• Utilize our Company's knowledge base system to ensure accurate information is given about our products and services.
Cosmetologist
BEAUTIFUL KREYATIONS-USA
February 2015 to Present
• Provide my clients with many different services:
• Color, perms, relaxers, cuts, roller sets, etc..
• Provide my clients with advice on hair and nail care..
• Proficient in lock and extensions
Customer Service Associate
Cigna Insurance Companies-Phoenix, AZ
November 2020 to June 2023
• Receive inbound calls from HCP and Pharmacys.
• Develop prior authorizations for members in regards to medications
• Follow HIPPA guidelines.
• Assist Customers with online submission of Prior authorizations.
• Maintain excellent customer service for the providers and representatives.
• Keep up to date with articles in relation to process of Prior authorizations guidelines. Dispatcher/Customer Service
CMS-Phoenix, AZ
June 2019 to January 2020
• Route and reroute transportation to clinic for patients as well as return
• Maintained records for trips performed by drivers
• Outbound calls to patients and drivers to insure timely pick-up and drop off.
• Followed Hippa guidelines
• Maintained superior customer service at all times. Collection Agent
Constar Financial Services-Phoenix, AZ
March 2019 to June 2019
• I assist account holders with acct information as well as process payments.
• I provide customer service and answer any questions pertaining to collections.
• I've received multiple kudo calls for exceptional customer service.. Assistant Manager
Target-Bloomfield Hills, MI
September 2018 to February 2019
• I was responsible for the front end.
• Managed the cashiers as well as customer service employees.
• Counted down all the registers in the store at the end of the night.
• I have strong cash handling skills.
• Assisted customers and employees with anything they may have needed.
• Handled complaints and resolved issues as part of my position. Executive Assistant
MITCHELL CONTRACTOR INC-Garden City, MI
December 2012 to September 2017
• My duties included receiving incoming calls.
• Scheduling appointments, resolving customers complaints.
• Keeping files up to date.
• Inputting customers data into the system.
• Ran errands for upper management.
• Maintained files for all employees and payroll via QuickBooks. Waitress/Bartender
SNOOKER POOL AND PUB-Livonia, MI
January 2012 to September 2012
• Received orders from customers for food and beverages.
• Served the food and beverages to customers.
• Cleaned and restocked tables between customers.
• Checked in guess to be seated at the front desk.
• Provided assistance to customers regarding reserving pool tables.
• Provided my customers with excellent customer service and all of their Snooker needs.. Education
Diploma in Cosmetology
Remington College - Baton Rouge, LA
January 2013 to November 2014
Skills
• Call Center (Less than 1 year)
• Customer Support
• QuickBook (10+ years)
• Word
• Customer Care (10+
years)
• Customer Service (10+ years)
• Cash Handling (10+ years)
• PowerPoint
• Excel
• CSR
• HIPAA
• Medical Records
• Customer service
• Typing (10+ years)
• Telecommunication
• Technical support
• Clerical experience
• Windows
• Software troubleshooting
• Medical terminology
• Medical records
• Cash handling
• HIPAA
• Cold calling
• Banking
• Cash register
• Childcare
• Restaurant experience
• Financial services
• Cooking
• Office management
• ICD-10
• Customer relationship management
• Google Docs (10+ years)
• Inside sales
• Personal assistant experience
• Bartending
• QuickBooks (10+ years)
Assessments
Food service: Customer situations — Proficient
July 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Medical receptionist skills — Proficient
June 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Work style: Reliability — Proficient
July 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
July 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
June 2023
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
June 2023
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
June 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Recruiting — Proficient
July 2023
Managing the candidate sourcing and selection process Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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