JESSE J DICK
SALES/CUSTOMER SERVICE PROFESSIONAL
Grand Rapids, MI ***********@*****.*** 616-***-**** Bachelor’s Degree SUMMARY EDUCATION
I am a dedicated and well-rounded sales and customer service professional with over seven years of experience managing all aspects of the sales funnel and managing relationships with clients. I find myself always looking for ways to improve the company I work for and improving myself as a professional. Grand Valley State University-
Allendale, MI 05/09’- 08/12’
Bachelor of Science:
Exercise Science
Grand Rapids Community College-
Grand Rapids, MI, 09/05’- 04/06’
General Education
KEY SKILLS
● CLIENT RELATIONSHIP MANAGEMENT
● CLOSING
● OUTSIDE/INSIDE SALES
● RESEARCH
● SOCIAL MEDIA CONTENT
● PROBLEM SOLVING
● CONFLICT RESOLUTION
● WELL-ROUNDED COMPUTER SKILLS
● VERY RELATABLE
● ABLE TO WORK REMOTE/HYBRID/ONSITE
● CREATE BIDS
● CUSTOMIZE SCOPE OF WORK
● ENTREPRENEUR
EXPERIENCE
01/2024 – Present
Territory Manager - Lakeshore
Great Lakes Skilled Trades - A Skilled Trade Recruiting/Staffing Firm
● Grow and maintain a client base through cold calling, unscheduled office and jobsite visits, email and more.
● Manage skilled workers that are placed on projects with my clients.
05/2023 – 12/2023
Certified Field Inspector for Waterproofing & Foundation/Wall Repair Foundation Systems of Michigan Grand Rapids
● Inspect, Diagnose, In-Home Sales Presentations to provide solutions to fix homes/structures with issues.
03/2016 – 05/2023
Sales and Customer Service Manager
United Commercial Services, Inc.
● Planning and maintaining new business for short- and long-term projects. Manage “Specialty” team from start to finish on projects worth from $100 to $100,000.
● Collaborate with the executive team and management team to solve problems.
● Provide exceptional customer service to clients via email, phone, or in person.
● Quality Inspection. Perform quality audits as well as manage independent quality auditors.
● Meet with prospective clients in person to provide expert recommendations based on his/her needs.
● Extinguish “fires” quickly while monitoring a proactive customer service program for approximately $5 Million worth of accounts. 01/2014 – 03/2016
Certified Personal Trainer
Fitness Together
● Create and implement custom workout programs with clients full-time with as many as 11 sessions in one day.
● Crucial for learning excellent one-on-one skills.