Customer Service Grand Rapids

JESSE J DICK

SALES/CUSTOMER SERVICE PROFESSIONAL

Grand Rapids, MI ***********@*****.*** 616-***-**** Bachelor’s Degree SUMMARY EDUCATION

I am a dedicated and well-rounded sales and customer service professional with over seven years of experience managing all aspects of the sales funnel and managing relationships with clients. I find myself always looking for ways to improve the company I work for and improving myself as a professional. Grand Valley State University-

Allendale, MI 05/09’- 08/12’

Bachelor of Science:

Exercise Science

Grand Rapids Community College-

Grand Rapids, MI, 09/05’- 04/06’

General Education

KEY SKILLS

● CLIENT RELATIONSHIP MANAGEMENT

● CLOSING

● OUTSIDE/INSIDE SALES

● RESEARCH

● SOCIAL MEDIA CONTENT

● PROBLEM SOLVING

● CONFLICT RESOLUTION

● WELL-ROUNDED COMPUTER SKILLS

● VERY RELATABLE

● ABLE TO WORK REMOTE/HYBRID/ONSITE

● CREATE BIDS

● CUSTOMIZE SCOPE OF WORK

● ENTREPRENEUR

EXPERIENCE

01/2024 – Present

Territory Manager - Lakeshore

Great Lakes Skilled Trades - A Skilled Trade Recruiting/Staffing Firm

● Grow and maintain a client base through cold calling, unscheduled office and jobsite visits, email and more.

● Manage skilled workers that are placed on projects with my clients.

05/2023 – 12/2023

Certified Field Inspector for Waterproofing & Foundation/Wall Repair Foundation Systems of Michigan Grand Rapids

● Inspect, Diagnose, In-Home Sales Presentations to provide solutions to fix homes/structures with issues.

03/2016 – 05/2023

Sales and Customer Service Manager

United Commercial Services, Inc.

● Planning and maintaining new business for short- and long-term projects. Manage “Specialty” team from start to finish on projects worth from $100 to $100,000.

● Collaborate with the executive team and management team to solve problems.

● Provide exceptional customer service to clients via email, phone, or in person.

● Quality Inspection. Perform quality audits as well as manage independent quality auditors.

● Meet with prospective clients in person to provide expert recommendations based on his/her needs.

● Extinguish “fires” quickly while monitoring a proactive customer service program for approximately $5 Million worth of accounts. 01/2014 – 03/2016

Certified Personal Trainer

Fitness Together

● Create and implement custom workout programs with clients full-time with as many as 11 sessions in one day.

● Crucial for learning excellent one-on-one skills.

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