Customer Service Specialist
Resume:
STEPHANIE PEREZ
Windsor, CO *****
****************@*****.***
Experienced, motivated, and reliable customer service specialist. Prioritizing customer service satisfaction by listening to their needs, resolving issues promptly and providing clear communication while maintaining a professional and empathetic demeanor.
Work Experience
Server/Front of House Manager
Los Chingones- Fort Collins, CO
August 2022 to August 2024
Server
●Greet Guest
●Take and Expodite Togo orders
●Take drink and food order
●Deliver food and beverages to guest
●Check on Guest
●Pre-bussing/Bussing/Resetting table
●Closing guest check
Manager
●Greet Tables
●Train Staff
●Alley Rally (pre shift expectation and informative meet up)
●Support staff for a smooth shift
●Handle reservations, handling of big parties or restaurant events
●Time clock and Payroll control
●Daily Book Balance
●Safe Counts
●Preparing Cash Drawer Bags
●Open/Close Procedures and Checklist
Cashier and Floor Manager
Cinder and Cruise- Windsor, CO
October 2012 to November 2020
●Check in deliveries
●Set up Displays
●Set out merchandise and replenished shelves
●Create and Updated signage
●Register customers for reward program
●Register duties for both in store and Drive thru
●Open and Closing Procedures
●Training new employees
Server
Senor Jalapenos - Windsor, CO
March 2012 to January 2016
● Counted and set up cash drawer
● Greet Guest
● Take drink and food order
●Set up, pre-bus and reset tables
● Close out tickets
● Take To go orders
●Side work for shift
Bartender/Server
SHORTY'S - Greeley, CO
March 2011 to May 2013
●Greet Guest
●Made Drinks
●Take and deliver food and drink orders
● Sing karaoke
● Dance
● Create a fun and happy atmosphere
Hostess/Server/Floor Manager
Farmers Inn - La Salle, CO
May 1998 to October 2005
I started off as a busier.
●Greeted Guest
●Maintain and manage waitlist
●Take and set up reservations
● Bring chips and salsa to every table
●Take table and Togo orders
●Opened and closed register
●Balanced money drawer at night
●Train staff
●Manage staff
Education
Degree in Massage Therapy IBMC College,
Aims Community College
Skills
Organizational Skills* Time Management Skills* Team Player*Training of staff* Communication Skills* Attention to Detail*Cleanliness
Languages
• Spanish - Intermediate
Contact this candidate