Front Desk Certified Medical

Julia Rivera

**** **** ***, ***** ** ***** • Cell 718-***-****, Home 718-***-**** •***************@*****.***

Education History

. Certify Microsoft 365 user

• Graduate of WorkForce Development Institute, Bronx NY

• Certified Medical Biller 07/98-01/2000

• Marist College NY, 33 Credits towards Associates Degree. 06/1992-01/1995

Skills

• Excellent Communicative, Organizational, and Interpersonal skills.

• Knowledge of Windows 3.1, 95 and WordPerfect.

• Medical Manager, IDX, CERNER, EAGLE, EPIC, PASSPORT, SLIM CD, PATIENT WORKS, CLIENTELL, ONBASE, PAR8O, EMR and billing programs

• Bilingual Spanish and English

• Ability to work well independently and as part of a team.

• Ability to learn new procedures quickly.

Employment History

Montefiore Hospital 07/22-Present

Billing Representative

. Greet patients as soon as they enter the facility

• Scheduling appointments to meet doctor’s goals

• Answer and transfer all incoming calls

• Confirm current address, phone number and insurance information of each patient

• Confirm and coordinate chemo orders

• Obtain referral for patients if necessary

• Collect co-payment and enter charges

Lincoln Hospital 05/21-Oct2021

Front Desk Registration

. Greet patients as soon as they enter the facility

• Scheduling appointments to meet doctor’s goals

• Answer and transfer all incoming calls

• Confirm current address, phone number and insurance information of each patient

• Confirm and coordinate chemo orders

• Obtain referral for patients if necessary

• Collect co-payment and enter charges

Mount Sinai Hospital (RTC), Manhattan NY 9/08-July/2020

Lead Scheduling Coordinator

• Patient management for effective and productive scheduling, and growth of business.

• Oversee a staff of 10

• Greet patients as soon as they enter the facility

• Scheduling appointments to meet doctor’s goals

• Answer and transfer all incoming calls

• Confirm current address, phone number and insurance information of each patient

• Confirm and coordinate chemo orders

• Obtain referral for patients if necessary

• Collect co-payment and enter charges

Sound View Health Center, Bronx NY 07/2001-08/2008

Front Desk Receptionist

• Performed secretarial duties, utilizing knowledge of medical terminology and hospital, clinic and laboratory procedures.

• Compiled and recorded medical charts, reports and correspondence, using typewriter and word processor.

• Answered telephone and scheduled appointments.

• Trained and managed a staff of 15, supervised employees, scheduled work hours, resolved conflicts, determined salaries. And achieved significant improvements in their productivity.

• Structured and maintained a perfectly organized medical facility to provide the best quality service possible.

CableVision of New York City, Bronx NY 03/1995-12/1997

Customer Relations Coordinator

• Revised and upgraded customer's account’s to meet their specific personal and business needs. Entered and recorded sales using the department computer system. Evaluated and resolved customer complaints on service and damage items.

• Notified customers when service was completed and accepted payments.

• Approved customer's checks and provided check cashing service according to exchange policy.

• Resolved customer complaints and requests for refunds, exchanges and adjustments.

International Audio Text, New York NY 1992- Mar/1995

Manager

• Coordinated front-office activities.

• Resolved problems arising from guests' complaints, reservation and room assignment activities and unusual requests and inquiries.

• Assigned duties and shifts to workers and observed performance to ensure adherence to hotel policies and established operating procedures.

• Greeted important guests.

• Arranged for private telephone lines and other special services.

References: Available upon request

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