Data Entry Accounts Payable

CHARLOTTE BLACK

Phoenix, Arizona ***** 205-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

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Diversity and challenge in a position. Working with all aspects of my professional background and an ability to promote & learn new skills. Projecting and promoting growth through hard work and initiative as well as long term commitment both professionally and personally.

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

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SKILLS

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Multi-state Payroll

Project Management

Accounting Principles

Payroll Management

Tax Compliance

940 (FUTA) 941 (Medicare,SS, FICA) 940X (Correct tax check X box)

Attention to Detail

Payroll Software Expertise

Garnishment Processing

Financial Reporting

Adaptability

Organizational Skills

Microsoft Office Proficiency

Year-end Procedures

Wage garnishments

PTO accrual

Payroll Processing

Benefits Administration

Data Entry Accuracy

Payroll documentation

Spreadsheet Creation

General Ledger Knowledge

Payroll Software Proficiency

Accounts Payable

Account Reconciliation

Administration and Operations

Decision-Making

Multitasking

Reliability

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EXPERIENCE

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April 2023 - April 2024

Payrolll Supervisor

Vensure Employer Services (PEO) Chandler, Arizona

Set up, reconciled and paid wage garnishments.

Ran payroll and distributed checks according to corporate specifications.

Adhered to department policies and procedures to encourage successful internal and external audits.

Prepared required pay period, monthly and quarterly check requests.

Reconciled employee timesheets with hours worked.

Conducted audits of payroll data to ensure compliance with company policies and applicable laws.

Ensured confidentiality of sensitive employee information at all times.

Organized and maintained filing system for all necessary payroll documentation.

Ensure payroll is processed timely.

Act as primary contact for assigned Pod clients.

Responsible for reviewing processed payrolls and resolving payroll errors and issues. Assist the team where needed.

Monitor the work of a team of Payroll Specialists that input payroll data and prepare payroll checks/direct deposits/pay card/wire.

Assist in payroll calculations and deductions.

Responsible for clear and consistent client communications

Work with Quality Control Team to process current year and prior year voids and resolve posted payroll errors.

Address payroll related queries and requests.

Analyze payroll problems and provide appropriate resolutions.

Review and recommend improvements to existing Payroll department procedures. Escalate client issues.

Schedule and facilitate weekly POD team huddles.

Assisted in training new staff members on payroll procedures.

Prepared year-end tax documents for employees, including W-2 forms.

Reviewed and corrected errors in timekeeping systems before processing payroll.

Entered and maintained employee payroll data for assigned facilities.

Audited daily work for integrity and resolved discrepancies.

Generated payroll reports for management review.

Reviewed and balanced payroll prior to final transmission.

Collaborated with accounting team to reconcile payroll-related accounts.

Assisted in prompt resolution of garnishments, tax levies, and child support notices.

Maintained knowledge of current government regulations affecting payroll processing.

Resolved employee concerns regarding pay discrepancies.

Coordinated with HR department to maintain accurate employee records.

Handled special projects related to payroll improvements as assigned by management.

Responded promptly to inquiries from employees regarding their paychecks or deductions.

Utilized various software programs to efficiently process and manage payroll tasks.

Filed payroll processing documentation in appropriate employee files or payroll folders.

Calculated and processed garnishments, deductions, and taxes.

Participated in development and measurement of assigned projects.

Updated employee information in payroll system as needed for changes such as promotions or terminations.

Processed payroll for multiple clients, ensuring accuracy and timeliness.

Resolved escalated customer complaints and answered questions regarding policies and procedures.

Motivated employees to continuously grow knowledge and enhance abilities.

Improved staff performance through continuous monitoring and training updates.

Covered daily office workloads with optimized staffing and resource allocation.

Supervised work of office, administrative and customer-facing employees.

Empowered employees to independently resolve problems and disputes.

Mentored subordinate employees to improve productivity and close knowledge gaps.

Guided employees on how to handle difficult questions or problems.

Enforced team adherence to quality standards, deadlines and proper procedures.

Preserved customer loyalty by quickly and completely resolving complaints.

August 2022 - December 2022

Accountant

Apple One Employment Agency PHOENIX, AZ

Processed invoices and posted payments, transferring entries from journal to ledger.

Performed year-end reconciliations and handled closing processes.

Reconciled general ledger accounts and reported issues to management.

Administered accounts payable, accounts receivable, and billing.

Reconciliation of Payroll 4400 EE on bi-weekly pay cycle. Verified time tracking via software platform. Federal Requirement for Grant Protocol. Pay calculated by job code and funding description with separate designated tasks. Funding grants for Title 1 & 11 payroll were very extensive with authenticating sign in sheets to each EE for each position funded and performed.

While working at PXU I created an Excel Spreadsheet to expedite the process to include format table, conditioning formatting and filters, vlookup and xlookup to retrieve data (Power query), transform data, closing and loading to template.

April 2022 - June 2022

Customer Service Representative

Hunter Hollis Employment Agency PHOENIX, AZ

Documented, researched and resolved customer service issues.

Collaborated across departments to resolve customer-related issues.

Handled customer inquiries, payments and service requests.

Enhanced customer satisfaction with fast, knowledgeable service.

Managed customer calls efficiently in fast-paced call center environment.

Anticipated needs and resolved problems to keep customers happy.

Delivered fast and friendly service to handle questions and service complaints.

Answered inbound calls to handle various concerns, set appointments and close sales.

Provided accurate information about products and services to customers.

Trained extensively on passport information. All Computerized information and processing. Phone calls via computer program, very high security, no cell phones permitted in work area, very pleasant and very in-depth training with inquiry scenarios.

Managed difficult customer situations with professionalism and empathy.

Followed up on unresolved cases to keep customers informed of progress towards solution.

Addressed and resolved customer concerns and complaints.

Escalated issues that could not be resolved independently to supervisors or managers for further assistance.

Answered customer inquiries via phone, email, and chat.

Contributed to team effort by meeting performance goals and assisting colleagues when needed.

August 2021 - March 2022

Insurance Claims Specialist

A.G.I.A. Inc (Association Group Insurance Administrators Scottsdale, AZ

Modified and updated current policies and claims to reflect changes in beneficiary, coverage limits, or policy type.

Managed efficient processing and documentation of new insurance policies and customer claims.

Drafted insurance forms and claims documentation.

Explained policy details, claims status and account changes to inform policyholders.

Participated in benefit enrollment processes.•

Computation of monthly pension payroll

Maintain employee benefit files.

Evaluated and compared existing benefit plans.

Managed the implementation of new benefit programs.

Provided advice and training to EE regarding benefit plans

Recorded and maintained insurance policy and claim information in database systems and determined policy coverage while calculating claims amounts.

Complied with federal, state, and company regulations and policies

Approve or denied claims and issued payments.

Participated in benefit enrollment processes.

Computation of monthly pension payroll

Maintain employee benefit files.

Evaluated and compared existing benefit plans.

Managed the implementation of new benefit programs.

Provided advice and training to EE regarding benefit plans.

Recorded and maintained insurance policy and claim information in database systems and determined policy coverage while calculating claims amounts.

Complied with federal, state, and company regulations and policies

Approve or denied claims and issued payments.

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May 2018 - December 2020

Office Manager

Genuine Inc./dba/Demand Drop Scottsdale, AZ

Built collaborative working relationships within organization to achieve goals.

Fielded questions from staff, customers and vendors using phone and email.

Evaluated and reviewed office procedures to improve efficiency.

Served as point of contact for team of supervisors, owning complex and escalated issues.

Placed orders, monitored usage and coordinated stocking to control office supplies.

Fostered positive work environment by addressing employee concerns promptly.

Collaborated with administrative staff on billing, accounts payable and other financial tasks.

Assisted with human resources duties to facilitate recruiting, interviewing and onboarding processes.

Managed employee schedules, time-off requests, and attendance records.

Received and directed incoming calls to personnel and voicemail, facilitating office communications.

Served as liaison between management, staff, and external partners or clients.

Negotiated contracts with vendors to secure favorable pricing for office equipment and supplies.

Collaborated with IT department to troubleshoot technical issues in timely manner.

Ensured compliance with local, state, and federal regulations regarding workplace safety.

Coordinated office events, meetings, and appointments for staff members.

Handled confidential information with discretion, including sensitive HR matters.

Processed payroll for all employees, including calculating overtime pay.

Created detailed budget reports to track expenses and identify cost-saving opportunities.

Updated personnel records to document promotions, performance reviews and other employee transactions.

Trained new employees on company policies, procedures, and software systems.

Prepared professional correspondence on behalf of company using appropriate formatting.

Assisted with recruitment process by reviewing resumes and scheduling interviews.

Oversaw daily office operations and ensured smooth workflow.

Improved productivity after reviewing and modifying operations and workflows.

Managed daily workloads by organizing schedules and delegating tasks.

Simplified project management processes using task management tools.

Determined departmental financial needs and developed budgets for expenditures.

Monitored employee performance using real-time data and reports.

November 2017 - February 2018

Surgical Scheduler (Urologist) -Glendale

Academic Urology & Urogynecology Glendale, AZ

Participated in team meetings to discuss upcoming surgical cases, potential issues, or improvements needed in scheduling process.

Developed strong working relationships with surgeons, nurses, anesthesiologists, administrators, and ancillary staff across various departments.

Reviewed and verified patient information, ensuring accuracy before scheduling surgeries.

Scheduled patients for multiple providers and types of procedures.

Documented information in patient medical records for future reference or insurance requirements.

Validated procedure and surgery schedules to identify errors and confirm details.

Verified receipt of clearance letters, completed tests and lab work prior to specific procedures.

Collaborated closely with nursing staff to plan post-operative care arrangements for patients.

Prioritized urgent cases when scheduling surgeries based on medical necessity and availability of resources.

Maintained detailed records of scheduled surgeries, cancellations, and rescheduling requests.

Conducted regular follow-ups with patients to confirm attendance at appointments and answer any questions they may have about their upcoming surgery.

Managed surgeon's calendar by scheduling surgeries in consultation with patients and families.

Entered updates, cancellations and add-ons into scheduling system.

Provided administrative support by completing necessary paperwork related to patient admissions, discharges, transfers, or surgery cancellations.

Coordinated with surgical teams to secure necessary equipment and resources for procedures.

Updated electronic health records EHR system regularly to reflect changes in patient status or surgery schedules accurately.

Liaised with hospital departments to book operating rooms and ensure availability of required resources.

Assisted billing department by providing accurate information related to scheduled procedures for invoicing purposes.

Classified procedures according to ICD-10 and CPT codes.

Confirmed surgery dates and times with patients, providing them with relevant preoperative instructions.

Pre-certified patients for procedures by connecting with insurance companies and obtaining coverage authorizations.

Obtained payments for patient co-pays, deductibles and co-insurances.

Received, answered, and responded to telephone calls.

Coordinated patient appointments and hospital admissions.

Maintained privacy and confidentiality of patients in compliance with policies and regulations.

Completed insurance claim forms or other required paperwork.

Compiled medical reports covering specific patient or general office data.

Scheduled x-rays and lab work for patients.

June 2017 - November 2017

Scheduling Coordinator Radiology (OB-GYN)

Mom Doc Chandler, AZ

Followed up with scheduled individuals and completed intake form.

Avoided overbooking and errors through proactive communication about new appointments and schedule changes.

Oversaw schedules by engaging individuals through text, call and email.

Resolved conflicts in scheduling by negotiating alternatives with affected parties.

Managed changes in appointment schedules and communicated updates to relevant parties.

Resolved scheduling conflicts with minimal oversight from managers.

Assisted customers with inquiries related to booking appointments or rescheduling existing ones.

Utilized scheduling software to maintain accurate records of appointments and events.

Prepared reports detailing scheduling activities for executive review.

October 2007 - April 2014

Nanny (Personal)

Russell Patterson

October 2005 - March 2006

Licensed Practical Nurse

Normandy Manor of Rocky River

Charge

June 2005 - August 2005

Licensed Practical Nurse

Ridgewood Healthcare & Rehabilitation Center

Charge

April 2005 - May 2005

Licensed Practical Nurse

Medina Meadows Nursing Home

March 2005 - April 2005

Licensed Practical Nurse

Grande Point Nursing Home

Weekend Program

September 2004 - April 2005

Licensed Practical Nurse

Sterling Healthcare Services

Per Diem Agency

June 2004 - July 2004

Licensed Practical Nurse

Cleveland Clinic Health System

Weekend Program

May 2004 - June 2004

Licensed Practical Nurse

Estaff Inc.

Per Diem Agency

May 2003 - May 2004

Licensed Practical Nurse

Temps, Inc.

Per Diem Agency

April 2003 - May 2003

Licensed Practical Nurse

Starmed Staffing Solutions

Travel Assignment - 1 month, Start New Telemetry Floor, Ohio State University

August 2002 - April 2003

Licensed Practical Nurse

Intellistaff, Maxim, Favorite Nurses, Health Resources, Nursefinders, Temps, Inc.

Per Diem Agencies

February 2002 - August 2002

Licensed Practical Nurse

Professional Resources for Nurses

Travel Assignment - 13 week assignments, Facility renewed contract three times

December 2001 - February 2002

Licensed Practical Nurse

Professional Nursing Service

Travel Assignment - 13 weeks

September 2001 - December 2001

Licensed Practical Nurse

Preferred Staffing Solutions

Travel Assignment - 13 weeks

February 2001 - September 2001

Took time off family leave for Father's illness

February 2000 - February 2001

Licensed Practical Nurse

Starmed Staffing Solutions

Travel Assignment - 13 weeks

February 1999 - February 2000

Licensed Practical Nurse

Housecall Homehealth

January 1998 - February 1999

Licensed Practical Nurse

Dudley Homehealth

August 1997 - January 1998

Licensed Practical Nurse

Brian Center Hickory East

April 1996 - June 1997

Licensed Practical Nurse

Northeast Tennessee Rehabilitation Hospital

April 1996 - June 1996

Licensed Practical Nurse

Watauga Medical Center

July 1995 - April 1996

Unit Secretary (Surgery Department)

Northeast Tennessee Rehabilitation Hospital

Scheduled & confirmed surgeries, diagnostic appointments, and medical consultations, compiled & maintained medical charts, reports, and correspondence using personal computer, answered phones and directed calls to appropriate staff, received and routed messages and documents such as laboratory results to appropriate staff, greeted visitors, ascertained purpose of visit, and directed them to appropriate staff, performed various clerical and administrative functions such as ordering and maintaining an inventory of supplies

December 1994 - June 1995

Licensed Practical Nurse

Johnson City Medical Center

Administered bedside and personal care, such as ambulation and personal hygiene assistance, reported change in condition to Nurse in Charge, performed phlebotomy, unlicensed respiratory care, such as bedside spirometer training, monitored vital signs under direction of Registered Nurse, maintained floor stocking for bedside supplies

November 1993 - December 1994

Insurance Claims Processor

Medaphis, Inc.

Organized and worked with detailed office records, using computers to enter, access, search and retrieve data, transmitted claims for payment or further investigation, reviewed insurance policy to determine coverage, posted and attached information to claim file, prepared and reviewed insurance-claim forms and related documents for completeness

June 1993 - November 1993

Real Estate Closer

DiSanti, Watson & McGee (Attorneys at Law)

Coordinated property closings, prepared contracts, purchase agreements, closing statements, deeds, loan documents, title searches, conferred with escrow companies, lenders, home inspectors and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates, performed closing with buyers

February 1991 - June 1993

Office Coordinator

Dr. David Ramsey (Psychiatrist)

Collected payments both cash & checks, basic bookkeeping, banking transactions, explained insurance procedures to customers, addressed complaints, answered phones, took messages, maintained medical records, filed tax information, medical dictation, sorted mail, electronic insurance filing (set up system)

September 1990 - December 1990

Credit Manager/Authorizer, Checker

Friedman's Jewelers, Inc.

Maintained customer charges & payments, evaluated customers' computerized credit records & payment histories to decide whether to approve new credit, based on pre-determined standards, credit applications approval, mailing of charge statements to customers, prepared credit card account plates, located and notified customers of delinquent accounts by mail, telephone, or personal visits in order to solicit payment, conferred with customers by telephone or in person to determine reasons for overdue payments and advised customers of necessary actions and strategies for debt repayment

December 1989 - October 1990

Personal

Unemployed

December 1988 - October 1989

Admissions Counselor

Academy of Court Reporting

Counseled students regarding educational issues such as course and program selection, class scheduling, school adjustment, truancy, study habits, and career planning, maintained accurate and complete student records as required by laws, district policies and administrative regulations

March 1988 - March 1989

Entrepreneur (Owner/Operator)

Abbey Lane Limousine, Inc.

Drove and operated limousines in order to transport passengers, provided passengers with assistance entering and exiting vehicles and helped with luggage, customer service, trip sheets along with trip information such as time and place and drop-off, and total fee, radio communication as well as cell phone communication to exchange information and receive requests for services

January 1986 - December 1988

Office Coordinator

YKK (U.S.A.) Inc.

Shipping/Receiving, customer relations, clerical support, correspondence, travel arrangements, warehouse assistant, overseas shipments, telex

March 1985 - January 1986

Sales Representative

Filter Queen of Strongsville Strongsville, Ohio

Home demonstrations of Filter Queen vacuum, air purifier, pre-scheduled appointments, demonstrated all aspects of product which entailed approximately (2) hours, completed financing paperwork

December 1981 - January 1986

Administrative Manager

Dr. Walter Friedman Cleveland, Ohio

Planned, directed and coordinated supportive services, such as recordkeeping, mail distribution, telephone operator/receptionist, and other office support clerical duties

June 1976 - December 1981

Administrative Assistant

Dr. Lawrence Stevens (OB/GYN) North Olmsted, Ohio

Supervised clerical support, correspondence, handled information requests, scheduled meetings, insurance billing, accounts receivable/payable, conference calls, customer relations

June 1966 - June 1976

Administrative Assistant

American Greetings Corporation Cleveland, Ohio

Correspondence, scheduling meetings, travel arrangements, maintaining personnel records, employment testing of potential applicants

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EDUCATION

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December 1990

Bachelor - Business Administration/Accounting

East Tennessee State University, Johnson City, TN

January 1996

Diploma- Licensed Practical Nurse

Bristol Tennessee School LPN Program, Bristol, TN

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REFERENCES

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Available Upon Request

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SOFTWARE EXPERIENCE

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Quickbooks Centerpoint

Oracle Excel

Freshbooks ClientSpace

Tsheets PrismHr

Gusto AllScripts

Quicken

UKG

Lightspeed

Bluebeam

Microsoft 365

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