United States Sales Representative

Frank Dunagan

Operation Manager

+1-562-***-**** *********@*****.*** 16335 Janine drive, Whittier, ca, 90603, United States Open to Remote

Open to Relocate LinkedIn

SUMMARY

Dynamic operations and sales leader with over two decades of experience across diverse industries, specializing in driving operational excellence, sales performance, and team collaboration. Proven ability to optimize workflows, lead high- performing teams, and consistently exceed revenue and growth targets. Seeking an Operations Manager role where expertise in team leadership, process improvement, and strategic sales initiatives will contribute to organizational success. EDUCATION

Associate Degree in Liberal Arts, Fullerton College (GPA: 3.0) Jan '96 — Jan '99 Fullerton, United States

Associate Degree in Liberal Arts, Mount San Antonio College (GPA: 3.0) Jan '94 — Jan '95 Walnut, United States

EXPERIENCE

Assistant Branch Manager

Dewey Pest Control

May '23 — Jun '24

Baldwin Park, United States

Led and managed a team of 15 technicians and customer service agents, overseeing day-to-day operations, scheduling, and resource allocation to meet and exceed key performance indicators (KPIs). Spearheaded the improvement of branch operations, resulting in a 20% increase in overall service efficiency and a notable reduction in client complaints.

Developed and implemented technician training programs focused on enhancing customer satisfaction, resulting in a 15% improvement in customer retention.

Fostered a collaborative work environment by implementing daily communication plans, improving internal cohesion and information flow across departments.

Inside Sales Representative/Outside Sales Representative Western Exterminator Company

Dec '17 — May '23

Anaheim, United States

Generated over $2M in annual revenue by effectively managing a portfolio of residential and commercial clients, consistently ranking in the top 5% of sales representatives company-wide. Partnered with Market Development Sales Representatives to target new business verticals, expanding service lines and increasing regional market share by 10%.

Designed and executed a comprehensive sales training program that increased the team's closing rates by 25% and converted a significant percentage of clients into long-term subscribers of Year-Round Protection Plans. Demonstrated leadership in customer service management by overseeing an inbound call center, maintaining high standards of client engagement, and resolving escalated issues to ensure satisfaction. Outside Sales Representative (Inspector)

Terminix

Jan '14 — Dec '17

Santa Fe Springs, United States

Conducted detailed pest inspections, identifying and addressing potential issues in residential and commercial properties, resulting in a 95% customer satisfaction rating.

Authored state-required pest control reports and legal documentation, ensuring compliance with regulatory standards and contributing to successful sales closures.

Developed lasting client relationships by offering tailored pest control solutions, leading to repeat business and referrals. Owner/Sales &Marketing

Promotional Concepts Enterprises

Sep '98 — Present

Whittier, United States

Founded and operated a successful promotional products company, specializing in brand development and strategic marketing for diverse industries.

Oversaw all aspects of operations, from sales and marketing to logistics and inventory management, achieving a 30% increase in profitability over five years through streamlined processes and effective cost management. Developed and executed customized marketing campaigns that enhanced client brand visibility, successfully adapting to changing market conditions and trends.

Managed vendor relations and negotiated favorable contracts, resulting in reduced operational costs and improved product margins.

Police Oficer Oct '87 — Feb '94

Los Angeles, United States

Completed rigorous LAPD academy training and served across multiple patrol divisions, enforcing local laws, maintaining public safety, and demonstrating exemplary discipline and leadership. Actively contributed to community policing initiatives, fostering positive relationships with local communities and enhancing public trust in law enforcement.

Telecommunication Operator

United States Army

Oct '84 — Sep '86

Frankfurt, Germany

Managed sensitive and classified military communications while stationed in Germany, ensuring the security and integrity of critical information flows within military operations. Demonstrated strong technical skills and the ability to operate under pressure in high-stakes environments, contributing to the success of mission-critical operations.

SKILLS

Leadership Sales Leadership, Collaboration & Leadership Operational Management Operational Efficiency, Team Performance Improvement Communication Effective Communication, Conflict Resolution Integrity Dependability & Integrity

AWARDS

Monthly Recognition

Western Exterminator Company Jan '01

Achieved monthly recognition for consistently surpassing closing rate targets, leading to a 25% increase in contract renewals and upsells.

Technician Training Workshops

Dewey Pest Control Jan '01

Implemented technician training workshops, resulting in a 15% increase in client satisfaction scores within the first six months.

Business Profitability Increase

PCE Jan '01

Increased business profitability by 30% through strategic marketing, inventory management, and cost-control measures.

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