Quality Assurance Team Leader

Stanley Dale Rostomily

***************@*****.*** 805-***-****

Energetic, creative education professional with 28 years of teaching experience. Able to work in a highly confidential, extremely fast-paced work environment and is able to find solutions to any problems. A collaborative individual who builds and maintains positive and constructive relationships. Detail and solution oriented, strong work ethic, and positive attitude. Core Competencies

Bi-Lingual

Problem Solving

Team Leader

Microsoft Suits

Public Relations

Client Relationship Management

College Professor

Quality Assurance

PROFESSIONAL EXPERIENCE

DWC 2022- to 2024:

Product Language Coach: My roles in the company; attend to the needs of the company,

• I taught phonetics to both the support team and training dept. showing that there are 44 sounds, and how to speak better.

• I was in the retention dept. I call the schools to convince our clients to not leave us, some success so far. I call to make sure the invoices are up to date and that if I can have them not cancel, I do whatever I have to do.

• I made the Voice Over the videos in the VPT dept.

• I made the presentations over the American Culture to explain why we are who the way we are. Our history background.

• There are other things I am sure I do within the company, and I want to help in this dept. to offer whatever I can to help the productivity and I believe I am able to help.

SEK International School 2019 - 2021

Teacher

Karate and substitute teacher

In charge of the schools mini Zoo

English American School EAS Guatemala 2016 - 2018

Teacher

TOEFL teacher 12th grade

Grammar teacher 8th to 11th grades

Montano Cortijo School 2015 - 2016

Teacher

TOEFL teacher (11th and 12th Grades)

Science teacher in 10th grade

Orbitz.com 2013 - 2014

English Trainer

Explained the English process and procedures to the agents and customer care

Angry customer management

San Carlos University, Guatemala 1997 - 2013

Stanley Dale Rostomily Ruiz Page 2

CALUSAC English professor: 1997 - 2013

Taught a class of an average of 120 students

Taught all levels of English as a foreign language CALUSAC Sunday Coordinator: 2008 - 2013

In charge of 60 teachers and over 3,000 students

5 different buildings maintenance and security

Prior work history

2010 – 2011: ACS call center for UPS shipping and universal department

2006 – 2009: Goodman School: Science and English teacher

2006 – 2006: Bank of Guatemala: English Trainer

2002 – 2005: APDE Centro Escolar Solalto: Science and English teacher grades 1st to 11th grade

2001 – 2002: APDE Centro Escolar El Roble: Science and English teacher grades 5th and 6th grade

1993 – 1995: 3-COM: Computer Technician

1. Emergency Contact: Alejandra Guillen

Emergency Contact Phone Number: 001-***-**** 2349

Emergency Contact Address: 11 Ave. Monte Real 2 Zone 4 of Mixco

2. My Address: 11 Ave. Monte Real 2 Zone 4 of Mixco

3. My Phone Number: 001-***-**** 6162

4. Photograph of me

5. My professional career.

My father called me a Jack of all trades, and I have a bit of knowledge in a variety of fields from learning in a class or living it in life. At 13 years old I opened a magic shop with my father and then worked the fair circuit making and selling leather items. Became an Italian cuisine chef at 20 years of age and traveled 40 states before coming to Guatemala where I have been in the education and call center world. So, from education young and old students in a class of 10 or 150 in a university, to giving customer service classes I created. Everything I have done has been to provide the best I can give you to create a better environment.

6. Date of birth: January 21st, 1970

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