Mental Health Social Worker
Resume:
Mayra Maldonado ***** Durant Ave
Cleveland, OH
***************@*****.***
EXPERIENCE
Norma Herr Women’s Center, Cleveland, OH — Shelter Advocate for the YWCA of Cleveland
JUNE 2024 - PRESENT
● Caring for shelter guests: such as with picking up meds, scheduling appointments and setting up transportation.
● Utilizing a trauma-informed approach.
● Facilitate life skill programming within the shelter community.
● Completing incident reports as well as intake forms with new guests and contacting Frontline services to assign new guests to services such as: a Housing coordinator, a Mental Health Case worker and a Social worker.
Heinen’s Grocery Store, Cleveland, OH — Sales Advisor NOV 2019 - APRIL 2020
● Provided customer assistance, ensured a clean space, and managed the cash registers.
Mentor Wellness Center, Mentor, OH —Child Caregiver JAN 2019 - OCT 2019
● Supervised playtime and activities for members’ children. Chardon Court, Chardon, OH —Mailroom Clerk
JUNE 2018 - DEC 2018
● Retrieved and sorted mail, including packages, by department and category.
● Managed incoming calls from probates, juvenile, and municipal court
EDUCATION
El Barrio Workforce Development Center, Cleveland, OH — Peer Recovery Support JUNE 2022 - Feb 2023
Arcadia University, Philadelphia, PA — Spanish Literature JAN 2008 - MAY 2010
SKILLS
Exceptional active listener
Empathetic
Critical thinker
Culturally intelligent with an
ability to build rapport in a
diverse workforce setting
Innovative problem-solver
Ability to guide and support
clients via developing a
strategic plan
LANGUAGES
Fluent in Spanish
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