Data Entry Customer Service
Resume:
Mayuri Shah 301-***-****, *******.****@*****.***
Summary
Administrative Associate experienced using MS Office Suite in organizing, prioritizing, and performing multiple customer service tasks.
Skilled in coordinating and analyzing complex processes, identifying opportunities for improvement, and implementing operating procedures.
Extensive background interacting with customers and employees through emails, phone calls and in highly regulated business environments.
Industry Skills
Customer Relationship Management Vendor Relations Data Entry Research & Resolution Records Management Staff Training Multi-line Telephone System, Fax and photocopy
Education: B.S. (Psychology), Gujarat University, India
NCCAP: The Modular Education Program for Activity Professionals (MEPAP Part-1) completed in 2018
Computer Skills: MS Office Suite, Proficiency In Excel, Word, Outlook
Professional Overview
Nielsen Audio, Columbia, MD Sept. 2015-Jan. 2016, April 2016- July 2016 and Oct.16- present
Keyer Specialist (Currently Full Time, Prior Seasonal Work):
Review, determine and enter data where the keyer is unable to enter data into company’s database system.
Met deadlines proficiently.
Comfort Life Care Adult Medical Day Care: Jan. 2015-2018
Activity Assistant (Volunteer):
Schedule and coordinate events, individual and group activity.
Laurel Regional Hospital, Laurel, MD Aug. 2014–2018
Administrative Assistant (Volunteer):
Create and modify documents in MS Word and enter data into the Voltrak System.
Provide administrative and clerical support including document filing, maintaining records, emailing, fax and copying documents.
Retrieve volunteer applications from the Voltrak database system and schedule interviews.
Greeting visitors, answer incoming calls, and answer questions pertaining to the volunteer application process.
Handling incoming and outgoing mail, including packages.
Rainbow Adult Day Health care center, Columbia, MD Sept. 2014–Aug.2015
Activity Assistant:
Develop logistic plans for client travel accommodations.
Translate between clients and management staff.
Develop and implement activities curriculum as activity director’s assistant.
Nielsen Audio (Formerly Arbitron), Columbia, MD 1986–2014
Audit Coordinator 2009–2014
Conducted monthly audits for randomly selected processes and diaries to correct data where appropriate.
Identified, measured, and reported technical, methodological, procedural training, and performance-related issues in collaboration with several key business partners.
Performing quality control across roles: a) market analyst, b) market specialist, c) credit specialist, d) keyer specialist, e) keyer, and f) tax review.
Detected and reported errors among all data entry procedure in MS EXCEL to manager and trainer.
Suggested routine updates for procedures based on current problems. Monitored processes to improve critical data collection functions.
Suggested techniques for improving data quality and validation procedures after uncovering and analyzing underlying conditions.
Tactfully handled time-sensitive, confidential matters, strategically interfacing at all levels including customers, peers, and managers.
Senior Verification Specialist 2003–2009
Applied new guidelines and procedures established to monitor Arbitron diary data capture and crediting functions and verify accurate processing practices. Gathered and researched information to support ongoing policy and production studies.
Liaised between customers and employees to effectively address multifaceted customer inquiries.
Procedure Specialist 2000–2003
Monitored work for Credit Specialists and supported Creditors and Market Specialists.
Memorized and applied edit procedures.
Keyer Specialist 1999–2000
Served as Team Leader, analyzing diary keeper's handwriting and time problems using a logic procedure.
Assisted co-workers in time problems. Ensured time conflict situations within each group and solved it prior to close-out.
Analyzed sets of surveys for patterns to create coding procedures.
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