Customer Service Ramp
Resume:
Joshua Ackley
Brentwood, CA ***** 925-***-****
P.O. Box 398 ***************@*****.***
SKILLS
Experienced in: customer service, team leadership, team cooperation, food catering, organization, kitchen sanitation, heavy lifting (70+ lbs.), applied knowledge of airline Ramp Service industrial machines, applied knowledge of operating landscaping/ground tools. EXPERIENCE
United Airlines, Ramp Service Employee - July 2022 - January 2024 800 S Airport Blvd, San Francisco, CA 94128
● I was a full time Ramp Service Employee for United Airlines and served as a team lead.
● My duties as a RSE were: loading luggage/freight into and out of various models/sizes of airplanes, coordinating a team to load all luggage/freight into and out of airplanes, cataloging locations of luggage/freight, receiving luggage directly from customers, driving with cargo loads exceeding 2 tons between airport gates, ect. Hampton Inn, Front Desk Worker - June 2021 - September 2021 7605 Brentwood Blvd, Brentwood, CA 94513
● I was a full time night shift employee of a privately owned Hampton Hotel.
● I gained customer service experience through: handling money transactions, engaging customer phone calls, responding to requests and complaints, updating relevant details through OnQ software, communicating shifts details to GM and team via email reports and notes/major details by speech as well, preparing hot & cold breakfast items, sanitizing hotel areas and messes, ect.
Jandy, Landscaping Team Member - May 2020 - July 2020 3000 Wilbur Ave, Antioch, CA 94509
● I was employed as a member of the landscaping team for Jandy Pool construction.
● My responsibilities while working for Jandy consisted of: removing floral waste from the client’s yards, carrying hefty items (i.e. cement mix, plants in quart - 25 lbs. containers), often maneuvering a full wheelbarrow, planting, digging; dirt, sand, broken cement, ect.
El Sol, Catering Assistant - January 2018 - currently as needed 101 Park Pl, Richmond, CA 94801
● I catered for El Sol Restaurant and Catering during weddings and fundraiser events as an assistant to Josephine Orozco, the owner of the restaurant.
● The responsibilities as a caterer were: setting tables, serving guests, waiting tables, carrying cooking equipment or food, cleaning the cooking area and dining area, ect. Rancho Agua Viva, Volunteer - July 2015
México 3, Km. 20.5, Rancho Agua Viva, 22790 Ensenada, B.C., Mexico
● During a good week of my 2015 summer, I worked as a volunteer at a Christian youth mission in Mexico called Rancho Agua Viva.
● Alongside my grandparents, I was involved in the development of bathrooms and a tree house as well as participating in missionary efforts for a church local to Ensenada. EDUCATION
Berean Christian High School - August 2016 - May 2020 245 El Divisadero Ave, Walnut Creek, CA 94598
I attended Berean Christian for 4 years and was accredited a H.S. diploma. Diablo Valley Community College - July 2020 - March 2021 321 Golf Club Rd, Pleasant Hill, CA 94523
I attended DVC for the 2021 Spring semester as a Psychology Major. Currently, I am not enrolled.
References
Marty: Trainer for United Airlines Ramp Service
Amy Sheridan: United Airlines Employee and important family friend
Josephine Orozco: owner of El Sol Restaurant and Catering
Dennis Ackley: Grandfather (owner of Ackley Sheetmetal Inc.)
Contact this candidate