Customer Service Pharmacy Technician

vonettahopkins**@Vonetta gmail.Hopkins com Austell, GA

WORK HISTORY

Supervisor of Customer Service at GEORGIA NATURAL GAS. 10/2017 - current working.

* Provides superior customer service while addressing clients concerns * Resolves issues with empathy in a timely manner * Ensures customer satisfaction is established before ending every call * Assists potential customers and retention customers with decision making on choosing the best price plans an rates for their gas service

Revenue Qualification Specialist at Home Solutions 12/2015 - 12/2016 (1 year)

* Examined medical claims forms and other records to determine medical coverage.

Obtained medical authorizations through Utilization review department from major medical insurance companies for home infusion services for Hopkins newly discharged hospital patients.

Customer Service Analyst at Horizon Blue Cross Blue Shield of New Jersey 09/2008 - 08/2015 (7 years)

* Served as employee of medical claims division for busy regional hospital. Verified insurance benefits for Horizon Blue Cross members and other hospitals within the state of New Jersey.

Experienced with medical insurance billing and payments. Interaction and expert communication with physician offices and out- patient facilities.

Adjuster for outstanding medical claims.

Pharmacy Technician at CVS Health

08/2007 - 09/2008 (1 year)

* answer telephones * responding to patient questions about medicatio.

* mix pharmaceutical preparations * according to written prescreen options.

Price and file prescriptions that have been filled. Receive and store incoming supplies * verify quantities against invoices * check for outdated medications in current inventory * inform supervisors of stock needs and shortages.

Supply and monitor robotic machines that dispense medicine into containers and label the containers.

Prepack bulk medicines * fill bottles with prescribed medications * type and affix labels.

Maintain proper storage and security conditions for drugs. Assistant Food and Beverage Manager at Caesars Entertainment 08/1994 - 05/2007 (13 years)

* Efficiently managed and performed responsibilities including supervision of 200 employees employee training development scheduling and related issues payroll product inventory * customer And vendor relations. EDUCATION

Harris School of Business

Graduated 2008

Pharmacy Technician

ATLANTIC CAPE COMMUNITY COLLEGE

Graduated 2017

Associates in Science in Human Services, Human Ser SKILLS

Typing, 0 year

LANGUAGES

English, Beginner

SOCIAL NETWORKS

Facebook, https://Bea

Twitter, https://Twitter

Linkedin, https://www.linkedin.com/in/alka-sharma-pmp-752852261/ ABOUT ME

I served in the military

I have a drivers license

I have management experience

I have a security clearance

Contact this candidate