Service Representative Customer
Resume:
LANIKA CARTER
Wilson, NC *****
*********@******.***
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Reliable production professional ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work. Authorized to work in the US for any employer
Work Experience
Service Representative
Remote Healthcare Customer-Alorica
July 2019 to May 2023
• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
• Identified, analyzed and researched systemic issues and made recommendations for resolution.
• Supported accounts receivable operations within assigned functions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details. Quality Inspector
Linamar-Wilson, NC
May 2017 to June 2019
• Worked with specific production team members to rectify production issues and maintain high-quality final products.
• Inspected and packaged products meticulously according to manufacturing specifications.
• Performed frequent visual inspections to root out tolerance and compliance issues.
• Discarded and rejected products, materials and equipment not conforming with specifications.
• Inspected outbound shipments and conducted random sampling of product quality.
• Utilized gauges, tools and equipment to complete in- depth assessments. Remote Customer Service Representative
MCI
February 2016 to April 2019
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers. Representative
Remote Technical Support
December 2013 to January 2016
OnBrand24
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Translated complex technical issues into digestible language for non-technical users.
• Assisted customers with product selection based on stated needs, proposed use and budget.
• Used ticketing systems to manage and process support actions and requests. Picker
ALLIANCE ONE INC-Wilson
September 2011 to November 2013
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Wrapped pallets in shrink wrap prior to loading.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Compared received packages against shipping documents.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Education
High School Diploma
Fike High School - Wilson, NC, US
June 2012
Skills
• Customer Relations
• Critical Thinking
• Product Identification
• Utilization Reporting
• Investigate Claims
• Customer Data Confidentiality
• First-Tier Technical Support
• Active Listening
• Managing Multiple Tasks
• Conflict Resolution
• Quality Assurance Controls
• Shipping and Packaging
• Cooking
• Cash handling (1 year)
• Customer service
• Food Service
• Cleaning
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