Customer Service Representative

ARNIKA LATRELLE HARRIS

MORENO VALLEY, CA 951-***-**** ******.********.******@*****.***

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional Skills

● Multi-Line Phone Systems

● Case Management

● Research and Analysis

● Accounts Payable

● Accounts Receivable

● Operational Efficiency

● Efficient Data Entry

● Excel Spreadsheets

● 10-Key Proficiency

● CRM Software

● Customer Service

● Advanced MS Office Suite

● Medical Terminology

● Finance Operations

● Cash Management

● Livechat Messaging

● First-Tier Technical Support

● Trained in Salesforce

● Call Center Operations

● Complex Product Knowledge

● Zendesk,Slack,G-Suite

● B2B Sales Proficient

Professional Experience

Intake Coordinator 10/2022 to Current

In Home Supportive Services/ EZ CARE LINK – MORENO VALLEY/HYBRID

● Completed intake assessment forms and filed clients' charts.

● Answered phone calls and provided new clients with required paperwork to initiate service.

● Collected, verified, recorded and processed client demographics, insurance payments, and referral information.

● Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.

● Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.

● Enhanced office productivity by handling high volume of callers per day.

● Supported office staff and operational requirements with administrative tasks.

● Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.

Education

High School Diploma

Sandalwood High School - Jacksonville, FL

Interpersonal Communication

Florida State College- Jacksonville, FL

Certified Nursing Assistant

US Colleges- Riverside, CA

References are available upon request.

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