Customer Client Representative
Resume:
Alicia Kaye Meador
**** ****** ****** ***** ******* Green, KY 42101
*************@*****.***
Objective: To enhance and continually improve my ability to work effectively in my position. I constantly strive to find ways of improving my workload. I am someone who desires to persistently learn new things. I enjoy helping others and will facilitate the development of the best possible work environment for my department. I am a team player and look forward to playing on your team.
Education: Acquired 42hrs towards Master’s Degree in Special Education, Campbellsville University
Bachelor of Science in Interdisciplinary Studies, Western Kentucky University Associate Degree in Business Management, Lindsey Wilson College Client Services Representative: Delta Galil, Bowling Green, KY, August 2023-2024
● responsible for processing all aspects of sales orders, commits and accessory sheets for merchandise received by mail, telephone, fax, e-mail or personally from customer or company employee.
● Manual entry of retail sales orders and entry of production commits.
● Maintains customer name and address database.
● Act as Liaison between sales team, shipping, picking and production to provide retailer support.
● Create pivot tables for EDI received for the sales team.
● Follow up on orders to ensure delivery by specific dates.
● Answers questions from the sales team on merchandise or directs them to the person that is able to assist them.
● Produces clear and accurate data on accessory sheets.
● Specifies if special labeling is required for shipment.
● Review of retailers requirements, as related to shipping and order compliance. Sales/Customer Service: ShopHQ, Bowling Green, KY, May 2015-January 2024
● Assist customers with requests and inquiries by telephone with a cable provided television presentation of items for sale.
● Processed orders, entered credit card information and upsold merchandise to the customer to complete the sale.
● Achieved sales, AHT, number of items sold per transaction, customer surveys & audit of sales calls.
● Provided customer service excellence to ensure all customers are continuously satisfied throughout the ordering process.
Reseller Consumer Specialist: Holley, Bowling Green, KY, February 2021-2022
● Provide customer service to Resellers, Consumers, and Technical/Sales.
● Assist customers with issues, plus analyze and produce solutions to those issues.
● Process and cancellation of orders for Resellers and Consumers.
● On phone consistently, as well email correspondence with vendors and customers
● Work with the Distribution Center on getting merchandise flowing in a timely manner when needed.
● Conduct investigations into missing parts and wrong shipments for customers. Purchasing Specialist: NASCO, Bowling Green, KY, January 2019-July 2020
● Purchase orders for auto suspension parts by requesting quotes and negotiating pricing.
● Work with vendors on achieving goals that enable me to meet budget guidelines.
● Contribute to cost savings activities with proper research.
● Determine which vendor submits the greatest price savings for each part.
● Email vendors to consistently communicate the processes of purchasing merchandise.
● Create and maintain expedite reports to ensure receipt of goods in a timely fashion.
● Responsible for lodging and shuttle service for all employees and guests as needed. Russell/Spalding Retail Customer Service/Order Entry: Fruit of the Loom, Bowling Green, KY, November 2009 – February 2018
● Allocate, release, and track Purchase Orders until complete, by actively delivering merchandise to the customer.
● Acknowledge terms and vendor agreements to properly process the PO’s with and without royalty to deter charge back
● Performed as bookstore CSR and a retail CSR with my largest accounts being Target and Shopko.
● Investigate invoices and DC processes to ensure validity of charge-backs from vendors.
● Communicate with sales, buyer, customer service, distribution center, transportation department and credit department to
ensure customers receive the goods as scheduled.
● Answered a que line for Spalding when needed to ensure help was provided to customers and sales with issues.
● Use vendor guides to determine the presentation of goods for customers. i.e.(price stickers, fold product, hang product,
size, color, and style assortment).
● Run various reports to track merchandise and PO rejects with pricing differences.
● Created document orders on various spreadsheets by style, quantity, monthly fill rates and sales.
Accounts Payable Processor: Fruit of the Loom, Bowling Green, KY, Nov 2007 – Feb 2008 temporary and Feb 2008
Nov 2009 full-time.
● Audit Vanity Fair and Russell Athletic expense vouchers for company travel expenses.
● Code expenses into various accounts for proper disbursement of funds.
● Verify documents prepared against company policies before relinquishing to the department head for proper approval.
● Check exchange rate calculations of vendors to ensure proper exchange of funds.
● Key the coded expense voucher into Oracle and provide accurate display of document expenditures and proper payment.
● Match and properly decipher American Express charges processed for company expenses incurred by employees.
Retail Sales/Merchandise Associate: Dillards, Bowling Green, KY, September 2006 – October 2007
● Lead over Sportswear Department, responsible for presentation of department merchandise by setting plan-o-grams.
● Furnished customers with ideas regarding a sense of style which reflects their true personality.
● Customize quality displays that represent the stores character and provide examples of how merchandise could be worn
● Acted as cashier by opening and closing the register and giving exchanges, refunds, and various other functions.
● Provide customer service, while dealing with confidential records. Substitute Teacher: Allen County-Scottsville Board of Education, September 2004-September 2006
● Supervise and manage the classroom of students K-12 in all subject areas.
● Maintained a stable and safe environment for students to develop skills that will enable them to succeed in life.
● Created lesson plans that reach all levels of diversity and knowledge and ensures the students retention of material.
● Interacted with students daily and encouraged growth of social skills and self-confidence.
● Enlightened students on the importance of team activities and how it will continuously influence and enhance their life.
Customer Service Associate/Order Processor: Camping World, Bowling Green, KY 42101, Sept 1999-Oct. 2003
● Responsible for up-selling merchandise to customers and motivating them to purchase our special promotions.
● Provided directions to stores, campground sites and merchandise available to purchase.
● Opened mail and processed orders and documented information on excel spreadsheet.
● Responsible for entering the customer’s orders and any information that may have changed.
● Always made sure that the customer was respectively advised and showed concern for other customers feelings.
● Implemented credit card information and kept confidential records for customers. City Clerk/Secretary to the Mayor: City of Scottsville, Scottsville, KY 42164, Jan. 1994-Jan. 1999
● Involved in the interview process of new hires for City Government. Provided notes on each candidate and evaluated
resumes to determine the best employee for the position.
● Provided information regarding benefits for employees in the City Government.
● Processed, maintained records, and received payments of City taxes.
● Responsible for City Council meetings, recorded minutes and produced finalization of records.
● Provided support for Mayor and Council, completed all travel arrangements for employees.
● Produced Microsoft Word and Excel documents and forms for the Mayor and other associates involved in city business.
● Assisted customers with direct inquiries, complaints, and correspondence within all government units.
● Represented the Mayor when she was away from office, at business meetings and miscellaneous functions.
● Developed relationships with customers and convinced them, it was in their best interest to keep all accounts up to date.
● Managed water/sewer/gas bills and accounts when needed on Excel spreadsheet. Merchandise Assistant/Rebuyer: Dollar General, Corp., Scottsville, KY 42164, July 1984-Dec. 1993
● Created line review report on merchandise that was to be purchased over the next year.
● Re-buyer for core replenishment orders and assisted Buyer with Ad and hot opportunity acquisitions for the Department.
● Wrote purchase order changes and merchandise cancellations to ensure product was delivered correctly to stores.
● Used calculations to determine actual budget for the coming year and applied to a spreadsheet documented in Excel.
● Managed a multi-line phone system and set up appointments and associated with distribution centers.
● Daily communicated with representatives, concerning orders and stock availability.
● Checked inventory on merchandise and distributed to stores and canceled back orders.
● Stocked shelves and set up plan-o-gram to envision a clear picture of how the new line will be presented to the customer.
● Proofed Ad merchandise in sales flyers and responsible for Ad products to ensure that out of stock shipments did not
occur.
● Assembled on deals made between Buyer and Representative to provide insight into the business.
● Reported to the buyer the location of core merchandise and status of products. Skills:
All Microsoft Office Software including Outlook Express, Movex, AS400, Paylocity, EMS ECM MP2 VMware PTOC SyteLine Oracle Zodiac Ultipro Outlook Salesforce
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