Quality Assurance Customer Service
Resume:
Lori A. Woods
Fleming Island, Florida
****.*********@*****.***
RN 9484438 Florida Multistate
RN 243463 Ohio
Compassionate and dedicated Medical Professional with extensive training and clinical exposure in the field of heath care. Dependable and keen to details with in-depth knowledge of professional nursing principles and techniques, hospital operations, and medical subjects, capable of managing heavy daily work volume and still able to provide reliable care to patients/residents/families. Excellent time management skills, including planning and organizing multiple assignments and tasks, able to adjust to changing priorities. Versatile and energetic, demonstrates high levels of personal commitment and dedication. A strong performer recognized for demonstrated accountability, commitment, and desire to go beyond expectations. Professional, personable, with effective customer service and communication skills, adept at building productive relationships and building rapport with patients/residents, families, staff, and individuals at any level or background.
PROFESSIONAL EXPERIENCE
Interim Director of Nursing
Valley Hill Health & Rehab – Hendersonville, NC 2023- 2023
Oversee daily functions of the nursing department, ensure compliance with current federal, state, and local rules and regulations. Conduct long and short-range planning on nursing services provided by the facility. Coordinated and evaluated existing programs, developed annual budget for nursing with the Administrator approval. Carried out each responsibility by planning, organizing, managing controlling, ensuring quality assurance and applying interpersonal relations. Managed all nurses and indirectly supervised all nursing assistants through the charge nurses. Performed assessment, analysis, planning, implementation and evaluation of nursing care including rehabilitation care. Provided indirect service to residents through staff education programs, quality assurance monitoring and committee involvement. Participated in various committees such as Infection Control, Policy Advisory, Pharmaceutical, Budget and Quality Assurance as required and appointed by the Administrator. Recruited and selected nursing service personnel, recommended number of personnel to be employed, created work assignments and scheduled duty hours using OnShift. Delegated administrative authority, responsibility and accountability to nursing service personnel necessary to perform assigned duties. Proficient with Point Click Care/EMAR.
Interim Director of Nursing
MedBest Recruiting – Florida 2023 – current (travel)
Specialize in nationwide Executive Search and interim Management Services for the Senior Healthcare industries. This includes any states within the compact licensure.
Interim Director of Nursing
Blue Ridge Health and Rehab – Hendersonville, NC 2022-2023
TDON/Regional Risk Manager
Kane Financial Medical Services -West Palm Beach, FL 2021 - 2022
Oversee daily functions of four long-term care facilities related to any allegations or litigations. Review all 5-day reports to AHCA and adjust as needed while educating and working with the Abuse Coordinator & DON with all investigations. Review all progress notes daily for these facilities to review for any concerns. Review Risk Management in PCC auditing for possible areas of weakness.
Interim Director of Nursing and Consultant
The Merritt Search Group – Columbus, OH 2020 - 2021 (travel)
Specialize in nationwide Executive Search and interim Management Services for the Senior Healthcare industries. This includes any states within the compact licensure.
Director of Nursing
Consulate – Orange Park, FL 2019-2020
Same duties as above and anything else required by Administrator.
Director of Nursing
The Inn At Whitewood Village Assisted Living - North Canton, OH 2017-2019
Supervise and coordinate nursing staff within the facility. Communicates with physicians, physician’s office, and families about resident problems, changes, or symptoms. Assigns duties and coordinates nursing services. Complete assessments of new residents and annual assessments of current residents. Conduct interviewing, orientation, and evaluation of personnel. Investigate and resolve complaints. Knowledgeable of and implement safety, universal precautions, and Company policies/procedures. Memory Care Unit within facility.
Director of Nursing
University Park Care Center - Akron, OH 2014-2017
Same duties as above and anything else requested by Administrator &/or Corporate.
Director of Nursing
Pleasant View Health Care – Barberton, OH 2013-2014
Same duties as above and anything else requested by Administrator
Registered Nurse/ICU
Aultman Orrville Hospital – Orrville, OH 2011 –2013
Provided ICU and Med/Surg care and monitored critically ill patients. Assisted in placing central lines, monitored and interpreted EKGs, prepared patient and assisted physician with electro cardio version and provided post-surgical patient care. Administered all ordered medications and assisted families in understanding patient’s care. Interpreted and carried out physicians’ orders. Started and maintained IVs, blood draws, respiratory treatments and monitored ventilators. Recorded all patient data and labs with the computer system.
Key Highlight:
ACLS/BLS/PALS Certifications
Registered Nurse/Infection Control/ QA
Shady Lawn Nursing - Dalton, OH 2009 - 2011
Functioned as Infection Control/Quality Assurance nurse. Managed nursing and STNA staff, created schedule for staffing and assisted with admissions/discharges as needed. Initiated IV therapy and administered antibiotics. Worked prn for the facility numerous times over many years for Linda Shanor, RN, DON.
Key Highlight:
Served as Shift Supervisor on a prn basis when needed
Registered Nurse/Stress Tests
Stark Medical Specialties – Massillon, OH 2001 –2009
Administered treadmill and chemical stress tests. Initiated IV for testing, interpreted EKG’s during testing, maintained code cart, administered IV push medications and educated patients regarding cardiac medications & conditions.
Key Highlight:
Proficient in MicroMD and ACLS/BLS certifications
Registered Nurse/Stress Lab
Mercy Medical Center – Canton, OH 2001 – 2003
Monitored patients having TEE procedure throughout, including vital signs and level of consciousness, prepared procedure equipment and assisted physician in performing the procedure. Administered IV medications for chemical and treadmill stress tests. Reviewed and interpreted EKG, monitored patient labs and provided emotional support to patients throughout the procedures. Assisted and monitored EKG and vital signs during Tilt Test. Provided emergency medications as need for each test/procedure.
Key Highlight:
ACLS/BLS Certifications
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